Manager Outpatient Services

Overview

Leads and manages assigned behavioral health programs and teams across inpatient, outpatient, crisis, care coordination, and consult services at our Manchester and Independence locations. Oversees day-to-day operations, staffing, budgeting, and performance to achieve quality, safety, access, and experience goals. Develops, implements, and standardizes clinical and operational models; coordinates care across the continuum; and ensures effective resource utilization and fiscal stewardship. Drives performance improvement and compliance with regulatory and payer requirements, serving as a central liaison with internal departments and external partners.

Coaches and develops staff, strengthens community and stakeholder relationships, and fosters a culture of collaboration, equity, and continuous improvement.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      Expect paid time off, parental leave, 401K matching and an employee recognition program.
Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Manages daily operations of assigned behavioral health programs to deliver high-quality, cost-effective services aligned with organizational goals and budgetary guidelines

Provides departmental leadership, direction, and support; establishes clear goals and objectives and monitors effectiveness

Oversees staffing activities including hiring, orientation, training, scheduling, performance evaluation, coaching, corrective action, and terminations in accordance with policies

Develops and implements departmental policies, procedures, and guidelines; promotes effective multidisciplinary teamwork and serves as an interdepartmental liaison

Maintains awareness of laws and regulations impacting behavioral health and transitions of care; recommends actions to ensure compliance

Monitors expenses and revenue; takes appropriate action to maintain control of financial resources and meet financial benchmarks

Resolves complex situations, such as patient complaints and crises, and represents the organization professionally

Creates an environment that promotes staff empowerment, personal and professional growth, and high productivity

Provides clinical leadership by directing, coordinating, and delegating patient care to achieve optimal outcomes, allowing for flexibility

Collaborates with physicians and other health care team members to plan and monitor interdisciplinary care across the continuum

Oversees care coordination and discharge planning for complex patients; ensures timely, safe transitions to appropriate levels and locations of care Remains competent and available to participate in patient care pertinent to clinical specialty and models a holistic approach

Reviews and reassigns patient assignments based on workload, continuity, and team member…