Field Cellphone Repair Tech

Benefits:

Bonus based on performance

Employee discounts

Free uniforms

Paid time off

Job Summary

THIS POSITION IS CONSIDERED REMOTE TECHNICIAN. You will drive a company van to the customers location to repair their cellphone.

Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. This position will travel to customer locations and complete repairs at the customer's site. The repairs will be scheduled Monday through Saturday from 8AM
-7PM . A corporate vehicle will be provided for the technician to drive to the job sites.

Responsibilities and Duties

Safely travel to customer sites and arrive within the scheduled appointment window

Inform customers of job status (En route, Arrived, etc.)

Diagnose, troubleshoot and repair devices

Provide recommendations for problem resolution

Explain complex technical issues to customers in a non-technical, simple to understand manner

Provide repair and replacement estimates to customers

Ensure that all repairs meet or exceed uBreaki

Fix quality standards

Greet customers in a friendly manner and maintain a positive work environment

Answer phone calls with a professional, courteous and friendly demeanor

Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations

Keep track of all devices and inventory while safeguarding all van stock

Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair

Maintain the cleanliness and professional appearance of the repair van

Note:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time. UBREAKIFIX is an equal opportunity employer M/F/D/

Qualifications and Skills

1 yr Cellphone repair experience

Outstanding customer service skills

Excellent technical, problem solving, and analytical skills

Exceptional organizational skills

Strong written and oral communication skills

Proficient in Microsoft Office

Work well individually

Ability to work flexible hours, including weekends and holidays

High school diploma or GED

Valid Driver's License

Ability to pass Driving, Drug, and Background Screening Preferred Qualifications

Experience repairing electronics, smartphones, PC/MACs, and game consoles

Previous experience working at retail electronics store

Minimum Requirements

customer service

Valid Driver’s License

Ability to pass Driving, Drug and Background Screening

Benefits and Perks

Ongoing Training

Bonus

Team Building Activities

Paid Time-Off

Pay Rate: $16- $18 per hour …Plus an additional $20/ day RT bonus for running a 10hr day.

Commission: $25 per Home+ sign up. Uncapped

(Resulting in a pay rate of $18 - $21 per hour.)

Job Type: Full-time or Part Time

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