Sales Consultant

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* Guiding high-end clients through a premium sales experience.
* Creating inspired spaces with world-class furniture and décor.
* Curating luxury looks while earning commissions with no ceiling.
* Polished, persuasive, and endlessly ambitious.
* Passionate about modern aesthetics and premium materials.
* Obsessed with detail, service, and delivering the wow factor.
* Experienced in sales or retail (luxury experience = a major plus).
* ** Training Pay**: $15 per hour for 2-6 weeks (no commission)
* ** Average Annual Earning Potential After Training:** $45,000 - $65,000+ (inclusive of base, bonus, and commission)
* * The company will not pay less than state/local minimum wage requirements*
* ** Base Pay**: $11 per hour
* ** Commission & Bonus**:
Earn more with UNCAPPED commission on written sales - 3% on La-Z-Boy Design Sales and 2% on other sales, other than La-Z-Boy Design Sales. Quarterly bonus opportunity of $1,500 based on your ability to meet defined individual sales goals.
* Health Insurance through Blue Cross/Blue Shield
* Optum for Prescriptions In-Network
* Dental and Vision Insurance
* Paid Vacation
* 401k with match
* Disability Insurance
* Life Insurance and AD&D
* Paid Bonding Leave
* Paid Training
* Health Savings Account - Contributions go in tax-free, grow tax-free and are withdrawn tax-free
* Tuition Reimbursement (may receive up to $5,250 per calendar year)
* Employee Assistance Program (Free to all employees!)+ Counseling sessions+ Financial and legal resources
* Contribute to store sales goals by selling furniture, accessories and services offered by La-Z-Boy
* Promote the Design program & assist the Designer to achieve established Design program sales goals
* Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers.
* Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service and continuing contact with all previous and potential customers
* Maximize store promotions, marketing initiatives, and grassroots programs
* Maintain strong knowledge of the features and benefits of existing and new product lines
* Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.
* Execute and champion the Design process following the established company guidelines
* Responsible for supporting design related functions in the store
* Provide the highest level of customer service to all current and future customers
* Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process
* Effectively use Podium to ensure customer satisfaction and future follow-up
* Make sound business decisions to deliver customer satisfaction and promote team environment
* Provide support by being responsive to incoming phone calls and emails
* Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience
* Maintain a positive working relationship with all store employees
* Assist to train, coach and develop new peers on La-Z-Boy product knowledge and selling process/skills to achieve store sales goals
* Help promote and champion a culture of sales and service
* Assist with maintenance of the overall visual appearance of store, this includes but is not limited to maintaining floor and/or showroom displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and maintaining general store cleanliness
* Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
* Responsible for accurately completing daily On-Point system logs
* Show a sense of urgency, enthusiasm and excitement with the store team and customers
* Maintain adequate knowledge of company standards, product knowledge and internal processes and systems
* Consistently schedule deliveries with customers
* Responsible for opening and closing of the store
* High School Diploma or equivalent
* Previous selling experience and ability to close a sale strongly preferred
* Excellent communication, customer service skills, and…