Senior Product Manager

Your Journey at Crowe Starts Here. At Crowe, you can build a meaningful and rewarding career with real flexibility to balance work with life moments. You’re trusted to deliver results, make an impact, and nurture your growth in an inclusive culture that values diversity.

Job Description This product portfolio leadership role involves overseeing the strategic direction, development, and management of our service delivery-oriented product portfolio. You will work cross‑functionally with product management, operations, technology, and senior stakeholders to align portfolio strategy, drive operational excellence, and create value for clients.

• Product Management:
  Convert business strategy into a product strategy, vision, and roadmap. Ensure alignment across business unit teams and maximize core product value.
• Cross‑functional Leadership:
  Collaborate with product, operations, and technology teams to integrate and execute service delivery strategies.
• Product Lifecycle Oversight:
  Manage the service delivery product lifecycle, champion the roadmap, and evolve product scope, functionality, and integrations.
• Process Efficiency:
  Work with business lines to assess, optimize, and scale service delivery processes, enhancing efficiency and reducing cost.
• Market Analysis:
  Analyze market trends and competitors with the growth and voice‑of‑customer teams to identify product enhancement opportunities.
• Innovation & Improvement:
  Identify and implement innovative solutions to enhance service delivery products and processes.
• Stakeholder Communication:
  Serve as the primary liaison for the portfolio, communicating strategies, updates, and performance metrics.
• Change Management:
  Advise stakeholders on change initiatives, manage the impact of changes, and ensure smooth transitions.
• Performance Measurement:
  Monitor and report on portfolio performance, including customer satisfaction, operational metrics, and financial outcomes.
• Compliance:
  Collaborate with technology and enterprise teams to ensure product alignment with compliance requirements and Crowe policies.

• Strategic Thinking and Leadership
• Influence and Persuasion
• Relationship Building
• Problem Solving and Analytical Ability
• Customer Focus and Execution Planning
• Communication and Stakeholder Reporting
• Risk Management and Quality Assurance
• Adaptability and Innovation

• Bachelor’s degree or 10+ years in product management, business operations, IT, or related field;
  Master’s or MBA preferred.
• 8+ years of product management leadership experience, preferably in public accounting or professional services.
• Strong understanding of service delivery models, customer experience strategies, and operational excellence.
• Proven ability to develop and execute portfolio strategies that meet business and stakeholder needs.
• Exceptional analytical, strategic thinking, and problem‑solving skills.
• Excellent leadership, team management, and interpersonal skills.
• Effective communication skills for diverse audiences.
• Agile, adaptable, and capable of driving innovation in fast‑paced environments.
• Experience in analytics and reporting.
• Open to candidates located anywhere in the United States.

We offer a comprehensive total rewards package that includes competitive compensation, health and wellness benefits, flexible work arrangements, a generous paid time off policy, parental leave, professional development opportunities, and a culture that supports career growth and well‑being.

Crowe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.