Clinical Training Specialist

Western Massachusetts, Springfield, MA, USA

At NDX, our Centers for Excellence offer access to a full spectrum of specialized products, services and technologies to address any dental restoration. Our focus is on a team-oriented atmosphere that fosters innovation, leading edge technologies, training and advancing the industry.

National Dentex Labs is seeking a Clinical Training Specialist to support our dentist customers with their intraoral scanning needs. Expert knowledge of one or more digital impression scanners is required. iTero, Trios, Prime Scan, Medit, Dexis.

The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time. This is a REMOTE opportunity.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

THIS OPPORTUNITY IS IN THE NORTHEASTERN PART OF THE US. THE CANDIDATE SHOULD LIVE IN THIS GEOGRAPHY.

• Present and follow developed beginner and advanced training curriculum and protocols for intraoral scanners/IOS using a variety of learning mediums.
• Provide hands‑on in office technical/clinical training of several IOS Digital Impression Systems to a variety of dental professional audiences.
• Provide remote, virtual technical/clinical training on IOS Digital Impression Systems.
• Define workflow integration protocols for the dental professionals trained.
• Transfer training skills, proficiency and product knowledge to a variety of audiences through a defined Train the Trainer and certification process.
• Attend training for new digital technologies when requested to ensure skill level in using equipment is current
• Maintain certifications of IOS system.
• Installation of IOS device software.
• Provide ongoing clinical integration support of new NDX IOS customers to accelerate adoption and system usage.
• Provide ongoing feedback to the training specialist team on training delivery, design and materials for ongoing program development.
• Provide product demonstrations and group training sessions for dental professionals.
• Train and generate product support with universities, groups and opinion leaders to generate increased users and system support.
• Contribute dental expertise to the development of product use, performance and protocol.
• Work closely with NDX Laboratories supporting troubleshooting and optimal scan techniques.
• Interface with cross‑functional business teams to collaborate on training process, protocols, and integration.
• Participate in seminars, meetings, trade shows and special events as requested.
• Make travel arrangements through company website.
• Maintain and record all business expenditures.
• Document all training activity via reporting mechanism and Sales Force CRM system.

• Strong presentation and coaching skills.
• Self‑motivated with excellent time management skills.
• Desire to continuously learn new digital dentistry procedures.
• Exceptional drive, create energy, and outstanding people skills.

• Minimum of a degree as a Registered Dental Hygienist (RDH), Certified Dental Assistant (RDA, CDA, EFDA), and/or Certified Dental Technician (CDT) from an accredited institution is preferred.
• Minimum Three (3) years of work experience in the dental industry is required.

• Bachelor's Degree is preferred.
• Previous experience in dental training is required.
• Strong team and customer orientation with successful experience in coaching, motivating, and training.
• Must be comfortable working with technology.
• High level of proficiency in office desktop applications (Word, Excel, Power Point) as well as email.
• Experience with Remote learning by utilizing Zoom, Teams, Team Viewer is a plus.
• Must be able to speak knowledgably about dental products and clinical procedures.

Location: Home Based, Continental US with close proximity to major airports.

Travel: May include up to 60% domestic travel.

Equal Opportunity Employer
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