Salesforce System Engineer; CRM & Health Cloud

Position: Salesforce System Engineer (CRM & Health Cloud)

About Sequel

Sequel, headquartered in Manchester, New Hampshire, is a company developing the next generation of transformative drug‑delivery advancements starting with diabetes. Sequel’s approach is to look at diabetes management holistically to advance systems that make living with diabetes simpler and easier for all. Sequel’s flagship product, the twiist Automated Insulin Delivery (AID) System, launched in July 2025 for people with type 1 diabetes providing them with personalized diabetes management.

We are seeking a Salesforce System Engineer to serve as the technical lead and solution architect for our CRM platforms. This individual will own the system design, configuration standards, and technical implementation of Salesforce Health Cloud, Sales Cloud, and related solutions. As a key technical partner to the Salesforce Product Manager, you will translate business requirements into scalable, secure, and future‑ready solutions.

You’ll collaborate with cross‑functional teams (Commercial, Clinical Ops, Customer Support, Data / Integration, and IT Security), ensure platform performance, guide platform enhancements, and lead the technical delivery of a HIPAA‑compliant CRM that supports our rapid growth.

This role blends architectural thinking, configuration expertise, integration design, and hands‑on build.

Job Responsibilities and Essential Duties Platform Architecture & Design

Lead the system architecture and technical design of Salesforce Health Cloud and Sales Cloud solutions.

Define data models, object relationships, sharing rules, and platform integration patterns.

Ensure alignment between business goals, product roadmaps, and scalable system architecture.

Configuration & Technical Implementation

Translate functional requirements into robust technical designs and declarative solutions.

Implement and optimize Flows, Process Builder, Custom Objects, Page Layouts, Validation Rules, and Permissions.

Review and guide Apex code and Lightning component development (via internal or external developers).

Integration & Data Engineering Support

Partner with data and integration teams on APIs, ETL pipelines, and external data connections (e.g., Snowflake, S3, Mule Soft).

Design secure, scalable, and performant integration architectures between Salesforce and adjacent systems.

Release Management & Change Control

Coordinate with the Product Manager to plan and execute platform releases, enhancements, and testing cycles.

Support change control processes including sandbox management, deployment automation, and documentation.

Identify and resolve deployment risks and cross‑environment dependencies.

Compliance, Security & Governance

Ensure the Salesforce environment adheres to HIPAA, FDA, and internal security and data retention requirements.

Partner with IT Security and Compliance to implement appropriate encryption, access controls, and audit logging.

Documentation & Support

Create technical documentation for configurations, data models, and integrations.

Mentor admins or junior engineers, and support troubleshooting as a Tier 3 resource for Salesforce issues.

Minimum Requirements

• Bachelor’s degree (4‑year) in Computer Science, Engineering, Information Systems, or related technical discipline preferred, or equivalent combination of education and experience.
• 5+ years of experience as a Salesforce System Engineer, Technical Consultant, or Solution Architect.
• 3+ years working directly with Salesforce Health Cloud and/or Sales Cloud in regulated environments.
• Active Salesforce certifications (e.g., Platform App Builder, Advanced Administrator, Data Architect, or Integration Architect) are strongly preferred.

Required Knowledge,

Skills and Abilities

• Deep understanding of Salesforce declarative tools (Flows, Permissions, Object Model, Profiles, Sharing Settings).
• Experience integrating Salesforce with external platforms using REST/SOAP APIs, middleware, or file‑based data loads.
• Knowledge of Apex, SOQL, Lightning Web Components (LWC), and deployment tools (Change Sets, VS Code, Dev Ops Center, or CI/CD pipelines).
• Familiarity with Salesforce Connect, External Objects, data sync strategies, and error handling.
• Experience in designing and…