Service Technician

Key Responsibilities

Maintenance & Repair

• Perform routine preventive maintenance and troubleshoot complex malfunctions on digital radiography equipment and related imaging systems.
• Replace or repair mechanical, electronic, and software components to ensure reliable system performance.

Advanced Troubleshooting

• Diagnose hardware, electrical, and software issues using diagnostic tools, schematics, test equipment, and specialized software.
• Conduct root-cause analysis to prevent recurring failures and improve system reliability.

Calibration & System Alignment

• Calibrate and align imaging systems to ensure all components meet performance specifications.
• Verify optimal image quality and ensure compliance with patient safety standards.

IT & Network Support

• Configure and maintain network connectivity for imaging and radiography systems to ensure proper communication with PACS and management software.
• Support integration with hospital or clinic IT infrastructure.

System Security & Software Support

• Install and verify software updates, system patches, and cybersecurity tools.
• Implement and maintain security protocols that protect patient data and safeguard equipment operations.

Documentation & Reporting

• Maintain detailed service documentation, including maintenance logs, repair records, test results, and compliance reports.
• Provide timely reporting to supervisors and maintain documentation required for regulatory standards.

Technical Expertise

• Strong knowledge of electronics, electrical systems, digital computer technology, and diagnostic tools such as multimeters, network analyzers, and system scanners.
• Understanding of X-ray technology and radiographic system components, including X-ray tubes, detectors, and image intensifiers.

Problem-Solving Ability

• Proven ability to diagnose, troubleshoot, and resolve mechanical, electrical, and software-related issues efficiently.
• Strong analytical skills and attention to detail.

Manual Dexterity & Physical Requirements

• Ability to perform precise work on small components and intricate assemblies.
• Must be able to lift and carry up to 50 lbs when handling equipment or parts.

Safety Knowledge

• Thorough understanding of radiation safety practices, regulatory compliance, and proper handling of imaging equipment.

IT & Cybersecurity Skills

• Experience working with software applications, network connectivity, and cybersecurity tools relevant to medical imaging systems.

Communication & Customer Service

• Ability to communicate clearly and professionally with medical staff, administrators, and end-users.
• Strong customer service mentality, with the ability to explain technical issues in an understandable way.