Desktop Support

JOB TITLE:

Desktop Support

JOB LOCATION:

Portland ME & Vermont WAGE RANGE*: $29-$36 JOB NUMBER: 26-00020

REQUIRED EXPERIENCE:

Required Skills & Experience 1-2 years of related desktop and/or deskside support experience Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience Excellent customer service skills Superior problem solving skills and initiative Desired Skills & Experience Dell, Client, Apple or A+ Certification complete or in progress Windows 11 and Apple MacOS experience

JOB DESCRIPTION:

Our client is looking for a Desktop Support Technician for a 6-month contract based Portland Maine with travel supporting Bangor Maine and Burlington VT occasionally. This is a 40 hour a week role with flexibility in how hours are worked on-site. Our client is a multibillion-dollar company that provides broadband services, technology, and services for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of offices and team members in a collaborative and productive workplace environment.

What You Will Be Doing Setting up new laptops, installing software and Windows updates, configure windows for specific user and verify compliance. Interface directly with users to schedule the installation, perform in person, or remote install which includes data copy, email setup, add printers, customize windows to users request and test. Represents our client in a professional and businesslike manner and communicates effectively with customers and associates.

Interacts with customers, responding to routine technical questions or request for information. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits;

dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.