EHR Support Analyst II

To Qualify:
You must live in the New Hampshire area today. RN preferred.

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a EHR Support Analyst II today with Catholic Medical Center.

The EHR Support Analyst II, serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. Primary responsibilities include the leadership and facilitation of the facility's core clinical systems team on clinical IT activities, second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and leadership of new module/application testing and implementation for the facility.

The EHR Support Analyst II, facilitates and manages maintenance of facility-specific dictionaries and provides input for and customizes based on division policies and procedures, training, and best practices for use within the facility. This individual works with the Division EHR Support Specialist Team and facility core team members to develop training materials and deliver hands‑on training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications.

An EHR Support Analyst II may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities.

• • Serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications.

• • Leads and facilitates the facility's core clinical systems team on clinical IT activities.

• • Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues.

• • Works with enterprise and division subject matter experts, service resources, and the enterprise Service Desk in managing resolution of clinical application incidents and requests.

• • Serves as project leader for facility‑based implementations of clinical applications software releases and new products.

• • Provides on‑call assistance as needed.

• • Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and implementation for the facility.

• • Facilitates and manages maintenance of facility‑specific dictionaries.

• • Provides input for customization of division policies and procedures, training, and best practices for use within the facility.

• • Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands‑on training as needed.

• • Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications.

• • Coordinates facility clinical application reporting requests, assists with defining report requirements, and validates reporting results.

• • May develop clinical application reports as needed.

• • Performs quality audits and tracks metrics related to clinical application use.

• • Participates in meetings as a member of facility clinical leadership.

• • Promotes system security and patient confidentiality and helps ensure compliance.

• • Coordinates the execution and use of tools for audits.

• • Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) and facility leadership.

• • Adheres to Code of Conduct and Mission & Value…