Senior Manager IT Infrastructure

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further - Haemonetics is your employer of choice.

The Senior Manager, Information Technology Infrastructure leads the strategy, delivery, security, reliability, and continuous improvement of the organization's enterprise infrastructure services. This role manages infrastructure operations across cloud and on-premises environments, including compute, storage, customer-facing hosting platforms, data centers, backup and recovery, and end-user technology services. The Senior Manager partners with business and technology leaders to translate organizational needs into scalable, secure, and cost-effective solutions while developing a high-performing technical team and ensuring operational excellence.

• Infrastructure strategy: Develop and execute a multi-year infrastructure roadmap aligned with business priorities, enterprise architecture, cybersecurity requirements, and financial objectives.
• Service ownership: Ensure the availability, performance, scalability, and supportability of cloud, network, server, storage, identity, collaboration, backup, disaster recovery, and endpoint services.
• Operational excellence: Establish service-level objectives, operational metrics, monitoring, incident response, problem management, change management, capacity planning, patching, lifecycle management, and continuous-improvement practices.
• Cybersecurity and compliance: Partner with information security, risk, privacy, and compliance teams to implement required controls, remediate vulnerabilities, support audits, and maintain secure configurations.
• Cloud and modernization: Lead cloud adoption, automation, standardization, technical-debt reduction, and modernization initiatives while optimizing performance, resilience, and cost.
• Business continuity: Maintain tested backup, disaster recovery, and business continuity capabilities; define recovery objectives and coordinate exercises and remediation activities.
• People leadership: Hire, coach, develop, and retain infrastructure professionals; establish clear objectives, accountability, succession plans, and development opportunities.
• Financial and vendor management: Own budgets, forecasts, licensing, asset lifecycle plans, contracts, sourcing activities, and supplier performance; identify opportunities to improve value and reduce total cost of ownership.
• Stakeholder partnership: Communicate service health, risks, priorities, and investment needs to technical and nontechnical leaders; collaborate across applications, security, data, facilities, and business functions.
• Governance and documentation: Maintain standards, procedures, architecture documentation, support models, inventories, and decision records that enable reliable and repeatable service delivery.
• Escalation leadership: Provide executive-level coordination during critical incidents, ensure timely communications, and drive root-cause analysis and corrective actions.

• Bachelor's degree in IT, computer science, engineering, or a related field, or equivalent practical experience.
• Relevant certifications such as ITIL, Microsoft, AWS, Veeam, Linux, PDQ or VMware.
• Experience with Microsoft Azure, Amazon Web Services, or comparable cloud platforms and hybrid infrastructure.
• Experience supporting regulated & controlled environments (life sciences, healthcare).
• 10 + years of progressive experience in IT infrastructure across cloud and on-premises environments., operations, engineering, or service delivery,
• 5+ years in a people-management role. Talent development and team leadership
• Strong knowledge of networking, compute, storage, virtualization, identity and access management, enterprise collaboration, backup and recovery, monitoring, endpoint management, and infrastructure automation.
• Experience leading IT service management and infrastructure operations and complex infrastructure transformations.
• Proven ability to manage budgets, forecasts, contracts & external providers.
• Strategic thinking and disciplined execution
• Customer and business orientation
• Sound judgment, ownership, and accountability
• Clear communication and stakeholder influence
• Risk awareness and continuous improvement
• Collaboration across technical and business teams

• May require participation in an on-call escalation rotation and availability outside normal business hours…