Senior Technical Support Manager, Customer Success
Listed on 2026-10-20
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IT/Tech
Technical Support, IT Support, HelpDesk/Support, Cybersecurity
Cribl is seeking a Technical Support Manager to lead a highly technical support team and act as the calm voice during escalations. You will mentor engineers, review metrics, and advocate for customers while refining processes. You will build expertise in Cribl products and ensure SLA/CSAT goals are met in a remote-first, globally distributed environment.
The role includes on-call duties, mentoring peers, and collaborating with customers and engineers to deliver high-quality software support.
The following opportunity is for a Senior Technical Support Manager, Customer Success with Cribl.
This role offers the option to work remotely.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior Technical Support Manager, Customer Success role in the description above.
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