IT Technician III - MSP Network & Operations Specialist
Listed on 2026-10-29
-
IT/Tech
IT Support, Systems Administrator, Network Engineer, Network Security
- 401(k) matching
- Competitive salary
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
- People First Culture
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of Team Logic IT
. Our team exhibits a deep-seated need to expand boundaries, flex know-how, and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We are seeking an experienced Level III MSP Operations Technician to join our growing team. This is a senior-level, client-facing technical role designed for a seasoned MSP professional who thrives in a fast-paced managed services environment and brings deep expertise in network infrastructure, firewall administration, and day-to-day MSP operations
.
The ideal candidate is someone who not only resolves complex technical issues but also takes ownership of client environments, drives proactive maintenance, and serves as a trusted technical advisor. You will work closely with both the technical team and the sales team on pre- and post-sales engagements, including discovery, site surveys, technical assessments, and ongoing account management.
The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a true team player.
Key Responsibilities MSP Day-to-Day Operations- Serve as the senior escalation point for the service desk, handling complex tickets escalated from Level I and Level II technicians.
- Manage and respond to incoming support requests via telephone, web portal, and email, ensuring courteous, timely, and effective resolution.
- Prioritize incidents and service requests according to defined SLA processes, ensuring client satisfaction and compliance.
- Provision and configure systems for new client hires and onboarding.
- Use remote monitoring and management (RMM) tools and diagnostic utilities to proactively identify and resolve issues across the managed client base.
- Perform on-site visits when remote resolution is not appropriate, including hardware repairs, peripheral deployments, and infrastructure work.
- Perform and oversee preventative maintenance, including workstations, servers, printers, and network equipment.
- Maintain accurate documentation of client environments, configurations, and procedures in the PSA/ticketing system.
- Administer, configure, and maintain network firewalls (e.g., Fortinet, Sonic Wall, Cisco Meraki, Palo Alto, Watch Guard, or similar).
- Design, implement, and support LAN/WAN infrastructure
, including managed switches, VLANs, routing, and wireless networking. - Configure and manage VPN solutions (site-to-site and remote access).
- Monitor network performance and security, proactively identifying and remediating vulnerabilities or degraded performance.
- Perform firewall rule reviews, policy management, and security audits.
- Assist with network design and architecture for new client environments and infrastructure upgrades.
- Troubleshoot complex network connectivity and performance issues across multi-site client environments.
- Administer Windows Server environments including Active Directory, DNS, DHCP, File & Print Services, and Group Policy
. - Support server operating systems including Windows Server 2016, 2019, and 2022
. - Manage and support Microsoft 365 / Azure AD environments including Exchange Online, Teams, SharePoint, and Intune.
- Install, configure, and maintain antivirus/EDR solutions and ensure definitions and policies are current.
- Assist with backup and disaster recovery (BDR) solution management and testing.
- Work jointly with the sales team to support pre-sales and post-sales engagements
, including discovery meetings, site surveys, technical proposals, and presentations. - Provide technical account management for key clients, building strong relationships and serving as a subject matter expert.
- Identify opportunities to improve client environments and communicate recommendations proactively.
- Ensure all company safety, security, and compliance standards are met across client environments.
- 5+ years of hands-on IT experience
, with a minimum of 2–3 years in a Managed Service Provider (MSP)…
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