Personal Lines Senior Client Manager

Overview

World Insurance Associates is seeking a Personal Lines Senior Client Manager to join our team. We are a growing insurance organization offering top products and attentive service from local agents.

Founded in 2011, World Insurance Associates is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 260 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions. Our rapid growth creates opportunities across the region, with multiple office locations available.

• Effectively managing a high volume book of Personal Lines Insurance business, ensuring all required tasks are completed accurately and on-time
• Growing client loyalty by building positive relationships and providing high levels of advocacy, excellent service, and professional communication
• Handling renewals, service requests, claims, billing and new policies
• Maintain a thorough understanding of the markets and their appetites, underwriting guidelines, submitting and procedures
• Review all applications, policies, endorsements and audits for accuracy
• Complete loss/claim analysis and summaries
• Coordinate expiration list with department manager to obtain renewal business information

• Bachelor’s degree or equivalent work experience, preferred
• 3-7 years minimum Personal Lines Account Management experience required
• Property & Casualty License required
• Valid driver’s license and insurance, required
• Strong administrative and computing skills, including Microsoft Office (Word, Excel and Power Point)
• Applied/Epic or similar agency management software experience, preferred
• Ability to work independently with a high degree of interaction with team members
• Self-motivated and driven with a sense of urgency and ability to meet deadlines
• Effective written and verbal communication, active listening, and problem-solving with minimal assistance
• Ability to multi-task, prioritize, work independently, and handle sensitive information with discretion
• Maintain a professional demeanor and positive attitude

At World Insurance Associates (WIA), we celebrate and support our differences. We are an equal opportunity workplace and provide equal opportunities regardless of race, color, ancestry, religion, sex, national origin, age, citizenship, marital status, disability, gender identity, sexual orientation, or veteran status. Reasonable accommodations are provided to qualified applicants with disabilities, unless the accommodation would impose an undue hardship on the operation of our business.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Sales and Business Development
• Industries:
  Insurance