Experienced Service Technician

POSITION TITLE: Senior Field Service Technician/ HVAC Software Technician

Successful candidate will be responsible for troubleshooting and repair HEATPUMP system problems at the customer facility. The successful technician will demonstrate CTI’s breadth of knowledge in the HVAC controls industry. Duties include programming HEATPUMP control systems according to specs, reading mechanical blueprints, providing customer training; field start-up; and, technical support to field technicians.

ESSENTIAL FUNCTIONS:

Controls/HVAC/Mechanical Preventive Maintenance Agreements

• Monitor HVAC equipment for proper operation and settings per OEM minimum requirements
• Perform electro-mechanical maintenance onHVAC equipment and controls
• Accurately diagnosis and troubleshoot HVAC systems
• Accurately document all work performed and parts used on service work orders via Service TRAC software. Service TRAC software shall be synchronized with the CTI server daily.
• Explain work performed to customer and obtain customers’ approval prior to departure
• Work with minimal supervision
• Respond to 24/7 emergency service calls as needed
• Maintain Vehicle stocking levels
• Perform cycle counts on vehicle inventory bi-annually (November and May)
• Maintain vehicle cleanliness inside and outside
• Responsible for reporting vehicle maintenance needs to direct supervisor and fleet manager
• Accurate recording of time on corporate time sheet via Service TRAC software
• Document diagrammatic changes to operation and maintenance manuals

• Perform digital controller programming to achieve sequence of operations detailed by project specifications.
• Commission and verify proper functionality of field controllers on assigned projects.
• Complete programming requirements for specific projects
• Perform graphical programming for customer computer interfaces for various product lines.
• Ensure that customer satisfaction is always 100%.

• Interact with customers and contractors as required.
• Provides assistance to others as needed
• Maintains computer hardware, software, and licenses as required to assure properly operating equipment.
• Proactively work in a safe manner in the context of performing the functions of your position.

NON
- ESSENTIAL FUNCTIONS:

• Perform other duties as assigned.
• Provide on-the-job-training to field service technicians when required

This description is not intended to be a complete statement of the position, but rather to act as a guide to the general work to be performed.

JOB STANDARDS/OTHER:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The incumbent’s successful performance will reflect a high level of enthusiasm to work within a team environment in a constantly improving organization. The incumbent’s successful performance will also reflect the ability to organize and prioritize work flow and meet established deadlines. Employee must maintain confidentiality of customer information. Employee must be consistent and accurate in the execution of policies and procedures.

Must have the ability to establish and maintain good relations with his or her coworkers and external customers. Experience that includes all aspects of HEATPUMP /Building Automation Controls is necessary. A highly motivated self-starter with exceptional communication, leadership and computer skills (TCP/IP, Photoshop, XML, MS Windows, Java, Visio and AutoCAD) is required.

WORKING CONDITIONS:

The work environment characteristics and physical demands described here are representative of those an employee encounters…