Controls Review Manager (Fixed Term Contract

Responsibilities

• Lead a review of customer fee charging and interest processes across agreed products, systems and teams.
• Map end-to-end processes, documenting activities, systems, risks, controls and ownership.
• Assess the design effectiveness of existing controls in partnership with the Internal Controls team.
• Identify control gaps, weaknesses, duplication and inconsistent ways of working.
• Produce clear findings and a prioritised action plan with practical recommendations to improve controls, governance and oversight.
• Build strong relationships across the business to gather information, challenge constructively and drive progress.

• Strong experience in process mapping, control assurance or internal audit.
• Good understanding of recognised control frameworks such as COSO or ISO 31000, and experience assessing the design effectiveness of controls.
• Ability to analyse end-to-end processes, identify risks, control gaps and opportunities for improvement.
• Excellent stakeholder management and communication skills, with confidence to influence and challenge constructively.
• Strong analytical, problem‑solving and documentation skills, with excellent attention to detail.
• Proactive, self‑sufficient approach and ability to work independently while collaborating with subject‑matter experts.
• Experience with in financial services is essential, ideally with exposure to investment platforms, pensions, customer fee charging, pricing, revenue assurance or reconciliations.
• Strong Microsoft Excel and Microsoft Office skills. Experience with process‑mapping or workflow documentation tools, or Power BI, would be advantageous.

• End‑to‑end process maps for in‑scope fee charging and interest processes.
• Assessment of the current control framework and its effectiveness.
• Clear summary of control gaps, weaknesses, duplication and areas of risk.
• Prioritised action plan with practical recommendations to strengthen controls, improve ownership and monitoring, and support future audit readiness.

• 27 days holiday, increasing with service + bank holidays.
• 8% pension with matched contributions.
• Discretionary bonus scheme.
• Share schemes (including free shares and BAYE).
• Health cash plan and discounted private healthcare.
• Free gym.
• Enhanced family leave (subject to qualifying criteria).
• Employee Assistance Programme.

Hybrid working, with a minimum of 50% of your working time per month spent in the office. The role can be based in London or Manchester.

We welcome applications from all backgrounds and make hiring decisions based on skills, experience, and potential.