Shared Services Administrator

About Network Rail

Join Network Rail - Where People and Connections Matter. At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. We believe our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. We are committed to creating a diverse, inclusive workplace that reflects the communities we serve.

As a Disability Confident Leader, we will accommodate needs throughout the recruitment process.

Manchester, GB (Square One). Hybrid working – three days a week in the office.

Shared Services Administrator [Data Changes]

• Salary Band:
  Band 6 £ 24,479.00 per annum
• Hours:
  
  Full time – 35 hours per week
• Contract Type:
  Permanent
• Location:
  
  Manchester (Square One), Hybrid working 3 days a week in office location.
• Closing Date:
  Thursday 22nd January 2026 – late applications will not be accepted.

• Deliver a right‑first‑time administration service focused on data changes, including setting up new starters, leavers, and promotions to ensure employees are paid correctly and accurately.
• Ensure quality administrative outputs to prevent rework and maintain data compliance.
• Consistently apply administrative duties, updating employee records and personal information as required.
• Take personal ownership for allocated activities, collaborate to achieve team key performance indicators.
• Operate within the pre‑agreed control framework, reviewing adherence and implementing improvements where necessary.
• Develop and continually improve relationships with key stakeholders, ensuring a customer‑centric approach.
• Support the Network Rail Better Day Everyday initiative by identifying areas for improvement in daily & weekly focus groups.
• Foster a culture of operational responsibility, promoting personal ownership for delivery.

• Confidence and proficiency with Excel.
• Exceptional customer focus/engagement.
• Proven administrative and analytical skills.
• Experience delivering continuous improvement.
• Excellent communication skills.

• Occupational knowledge of subject areas.
• Working towards or educated to degree level or equivalent.
• Processing high volume activity.
• Oracle eBusiness Suite experience.

At Network Rail, people matter. Your work will directly impact the development of future railway professionals and help us achieve our goal of getting everyone home safe, every day. You will have development opportunities, access to training and a range of employee benefits, such as up to 28 days annual leave, rail travel subsidies, a range of pension options, flexible and agile working arrangements, discounts on shopping, gym memberships and much more.

Click ‘Apply now’ to submit your application. The role may close early if a high number of applications are received. If you would like to speak to the Resourcing Team, please contact  with the role reference IRC
2337871. For reasonable adjustments during your application or throughout the recruitment process, please contact the Resourcing Team – we can provide support such as extra time for online assessments, physical workplace adjustments, additional equipment, or alternative document formats.