Administrative Assistant - Clinical Risk

Description

The role provides administrative and file management support across the team. Work will come either directly from the lawyer or through the Team Leader or Secretaries. The role is accountable for establishing and maintaining an ongoing service-based relationship with the team they support recognising and translating the needs and expectations into a responsive service.

• Taking instruction to undertake admin tasks relating to client relationship management.
• Responsible for ensuring current knowledge of client specific protocols and processes, and building these into current practices.

• File opening - ensuring matters are set up on case management system and accounts system in line with clients’ SLA.
• Checking incoming post – ensuring saved to Visual Files, named correctly, shown to fee earner if applicable) and then file.
• Undertake all file closing/archiving procedures ensuring compliant at all times.
• Maintain accurate management and client information on an ongoing basis, in line with client and location protocols.
• Handle confidential information in line with the firm’s data security protocols.
• Electronic File History Bundling and sending to costs draftsman using PDF docs binder and Sharefile.
• Uploading to client's case management systems.
• Downloading and checking medical records and radiology and logging the same.
• Support for ad hoc duties.

• Liaising with fellow team members on workloads and ensure deadlines are consistently met
• Answering internal calls for other members of the team.
• Liaising with and taking direction from your Team Leader and lawyers.

• Assisting with expenses as required.
• Checking accounts system.

• Responsible for managing priorities and workloads to ensure deadlines are met. Liaising with Team Leader where challenges arise.
• Checking client and internal data for accuracy.
• Ensuring compliance with firm wide/department policies and procedures.
• Responsible for checking post and/or emails and dealing with as appropriate ensuring all client related correspondence is appropriately filed in firm’s document management systems.

• Attending team meetings
• Liaising with lawyers and Team Leader to take instruction and liaise on work requirements.
• Consistently and appropriately update service users on progress where appropriate.
• Regularly offer assistance wherever possible.

• Understands DAC Beachcroft is an international firm. Works with awareness of this structure to operate as one team/brand.
• Actively operates in the best interests of the firm at all times internally and externally.
• Operates in a regulated environment, effectively managing risk and compliance issues including data security.

• Relevant office-based administration experience.
• An aptitude for administration management and processes, with experience of working with document management/case management systems.
• Intermediate knowledge of Microsoft Office.
• An effective communicator with the ability to liaise with internal and external clients in a professional manner; striving to provide exceptional service at all times.
• Good organisational skills and ability to manage own time effectively within a fast-paced environment.
• Conscientious, taking personal responsibility for own work and accountability for its delivery and quality.
• Positive can-do attitude with the ability to adapt to change.
• Relevant office-based administration experience.
• An aptitude for administration management and processes, with experience of working with document management/case management systems.
• Intermediate knowledge of Microsoft Office.
• An effective communicator with the ability to liaise with internal and external clients in a professional manner; striving to provide exceptional service at all times.
• Good organisational skills and ability to manage own time effectively within a fast-paced environment.
• Conscientious, taking personal responsibility for own work and accountability for its delivery and quality.
• Positive can-do attitude with the ability to adapt to change.
• Excellent attention to detail.
• Customer/client service focused.
• Proactive…