Medical Administrator Apprentice Apprenticeship

Overview

The successful candidate will undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team.

• Have a thorough knowledge of all Practice procedures.
• Work in accordance with written protocols.
• Deal with all general enquiries, explain procedures and ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Use judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are managed in a logical and non-disruptive manner.
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Receive patients, consult with members of the practice team and maintain and monitor the practice appointments system.
• Process appointment requests, new and follow-up, from patients via online requests, telephone and in person.
• Deal with visit requests as per Practice protocol.
• Process repeat prescription requests in accordance with practice guidelines (paper, telephone and email requests).
• Hand completed repeat prescriptions to patient and check names and address.
• Process patients' change of address via computer data entry.
• Data entry, data allocation and collation; processing and recording information in accordance with practice procedures.
• Receive and make telephone calls as required (internal and external).
• Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Keep the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.

• 5 GCSEs which must include English and maths at grade 4/C or above
• Excellent IT skills - knowledge of MS Office
• Good general office procedures
• Good numeracy skills
• Ability to prioritise and manage a workload
• Well organised with good time management

Upon completion of the apprenticeship, there will be an opportunity to join the team in a Full time position.