GP Receptionist

We are a friendly, supportive GP practice based in Walkden, currently looking to recruit a Medical Receptionist to join our friendly team, 16 hours per week, 8:00am - 4:30pm Monday and Tuesday (flexibility will be required to work additional hours and days to cover for holidays and sickness).

Previous experience as a GP receptionist or in a similar medical setting preferred

Basic IT skills, with experience using EMIS Web preferred

The role involves a blend of administrative and front-line patient support duties within a General Practice (GP) setting.

Key responsibilities include:

• Patient Records Management:
  Summarising and maintaining accurate and up-to-date patient records.
• Registration:
  Handling new patient registrations
• KPI Monitoring:
  Supporting the achievement of Key Performance Indicators (KPIs), including QOF (Quality and Outcomes Framework) and Local and Direct Enhanced Service (LES and DES) targets.
• Patient Interaction:
  Managing high volumes of incoming patient calls, particularly during busy morning hours, providing support, information, and booking appointments.
• Prescription Requests:
  Processing repeat prescription requests in a timely and accurate manner.
• Document Management:
  Scanning, filing, read-coding and uploading clinical and administrative documents to patient records.

At The Limes Medical Centre, we are proud of our dedicated and experienced team. Our surgery is led by three GP clinical Partners who work together to ensure the highest standard of care for our patients. In addition to our three clinical partners we have a Nurse Practitioner, Senior Practice Nurse, HCA and Phlebotomist.

The day-to-day operations of the surgery are managed by our Practice Manager and Deputy Practice Manager who ensures a friendly, welcoming and professional atmosphere for both staff and our patients.

Supporting our operations, we have a team of 8 skilled administrative and reception staff members. Their training, efficiency, and commitment are vital to the seamless running of our practice.

We are proud to serve a patient population of 4900 here at The Limes Medical Centre

Tobe responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team.

Duties include, greeting, and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service provider

Job responsibilities (including but not limited to):

• Maintaining and monitoring the practice appointment system
• Processtriage and telephone requests for appointments.
• Bookall nursing appointments.
• Answerincoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signpostpatients to the correct service when care navigating.
• Bookingappointments for patients and external agencies as required
• Process incoming and outgoing emails.
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Processrepeats prescriptions, ensuring they are processed accurately and efficiently.
• Photocopydocumentation as required.
• Fileand store records as required.
• Dataentry of new and temporary registrations and relevant patient information as required.
• Inputdata into the patients healthcare records as necessary.
• Scanningof patient related documentation and attaching scanned documents to patients healthcare records.
• Acceptpayment for private medical work.
• Manageall queries (including administrative queries) as necessary in an efficient manner.
• Acceptdeliveries from couriers.
• Ensurethe pathology samples are collected.
• Maintaina clean, tidy, effective working area at all times.
• Support all clinical staff with general tasks as requested.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitiveinformation in relation to their health and other…