Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Administrator / Office Coordinator

Spider is advertising on behalf of a well-established charity seeking a full-time, permanent Administrator / Office Coordinator to join their team in Bury St Edmunds, Suffolk.

They are a friendly, mission-driven charity, dedicated to supporting individuals through the companionship of animals. The organisation values its people, encourages a collaborative culture, and provides a supportive working environment.

• Competitive Salary: £23,800–£27,000 per annum
  , depending on experience
• Holiday: 25 days plus Bank Holiday
• 3% pension employer contribution
• Additional: Dog-friendly office, relaxed dress code, free on-site parking, employee assistance programme

As an Administrator / Office Coordinator, you will act as the first point of contact for enquiries, support the day‑to‑day running of the office, and provide essential administrative and operational support to the CEO and wider team. You will help maintain databases, records, and office systems, assist with recruitment and volunteer coordination, organise training, and support projects and compliance activities. You will also help produce reports, service documentation, and promotional materials, ensuring smooth and efficient office operations.

Working hours for this office-based role will be 37.5 hours, Monday to Friday 8:30am–4:30pm.

• Act as the first point of contact for enquiries via phone, email, or in-person visits
• Provide administrative and operational support to the CEO and office team
• Maintain accurate records, databases, and office systems
• Manage stock levels throughout the office
• Support recruitment, induction, and coordination of staff and volunteers
• Organise meetings, manage diaries, and prepare minutes and reports
• Help maintain policies, documentation, and compliance with relevant legislation
• Assist with project support, service documentation, and promotional material
• Contribute to continuous improvement of office processes and systems

We are looking for an organized, proactive, and professional individual with a minimum of 3-5 years experience in administrative or office support roles. You should be confident managing multiple priorities, able to work independently and as part of a team, and have excellent communication and interpersonal skills. Proficiency in Microsoft Office 365, attention to detail, and experience with financial administration or CRM systems are essential.

A logical, flexible, and solution‑focused approach, alongside a passion for charitable work and supporting the mission of the organisation, is highly valued.

If you have the required skills and experience for this position and would like to be considered, please apply with an up-to-date CV and covering letter as soon as possible.

No recruitment agencies, please

Please check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please let us know as soon as possible.