Receptionist, Administrative​/Clerical

Main area Ophthalmolgy Grade NHS AfC:
Band 2 Contract Permanent Hours Part time - 15 hours per week (Weekend work) Job
-EAD-7660239-RL4

Employer Manchester University NHS Foundation Trust Employer type NHS Site Manchester Royal Eye Hospital Town Manchester Salary £24,465 Per Annum, Pro Rata Salary period Yearly Closing 05/03/2026 23:59

The outpatient reception coordinator is an integral part of the team a the Manchester Royal Eye Hospital. We are looking for someone who is proficient, organized, has good time keeping with excellent people and communication skills . They are required to provide a comprehensive service to patients and perform to a high standard the clerical duties.

A key part of the role will be to work along side our MDT to ensure that all tasks are completed to a high standard and in a timely manner. These tasks include (but are not limited to):

Communicating regularly with patient's relatives and loved ones to provide updates as a point of liaison , facilitating the attendance of patients, updating the Hive system , answering and responding to phone calls in a professional and timely manner.

To operate within clearly defined limits of policies, procedures, protocols and guidelines within the department and when necessary improve good working practice.

Main

Duties include:

• Greeting patients attending their outpatient appointment
• Checking patients in on the Hive system
• booking less than 6 week follow up appointments for all patients attending clinic
• Answering phone calls and email queries
• Complete end of day cashing up process

Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do.
You’ll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued  can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here.
You’ll find that we’re committed to helping you grow - whether you want to develop new skills, progress in your career, or simply make a difference in your community. We offer equal opportunities for everyone, and we’ll support you with training, development, and a caring environment where your health, wellbeing, and safety matter.
Most importantly, you’ll be part of a team where working together and supporting each other is everything. You’ll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.
At MFT we’re All Here For You - every step of the way. Join us today.

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the

Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the

Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
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Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU—for our patients, our communities, and each other.
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