GP Receptionist​/Administrator

The GP receptionist is the first point of contact for patients at the surgery. They provide a warm, professional, and efficient front-desk service, ensuring patients are booked in, directed appropriately, and supported with accurate information. They also manage calls, appointments, and administrative tasks while maintaining patient confidentiality at all times.

Greet patients and visitors at the reception desk and provide assistance

Answer incoming telephone calls, respond to queries, and redirect as needed

Book, cancel, and manage appointments using the practices clinical system

Process prescription requests, test results, and referral updates

Ensure patient records are updated accurately and securely

Handle urgent or sensitive situations calmly and professionally

Liaise with GPs, nurses, and administrative teams to support patient care

Maintain the reception area and adhere to infection control policies

Manage patient registrations, document scanning, and correspondence

Uphold data protection, confidentiality, and safeguarding protocols

Meadowview Surgery is a multidisciplinary practice comprising of: 2 GP Partners, GP's, Practice Nurses and Nursing Associate, Pharmacist, Paramedic, Counsellors and 6 receptionist/administrators. We are a GP training practice and work alongside TABA PCN.

Job Summary:

• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Be able to adapt to the challenges and changes facing General Practice.

Job Responsibilities:

• Answering the telephone, taking messages and passing them on appropriately.
• Directing patients to digital platforms
• Manage the reception desk ensuring surgeries run smoothly and efficiently.
• Processing all requests for repeat prescriptions in accordance with practice guidelines
• Checking patients records and issuing reminders for long term condition reviews/blood tests etc.
• To provide point of contact for patients and act as a focal point of communication between patients, Doctors and other members of the Primary Health Care Team.
• Be able to cover all reception/administration tasks as necessary
• Typing referral letters/Choose & Book referral letters
• Process appointment requests by telephone and in person
• Taking requests for home visits and ensure they are recorded and processed correctly.
• Liase with hospitals, primary health care team, social services, etc.
• Computer data entry updating patient records/working remotely/send digital information to patients and directing patients to digital platforms
• Open/close the practice as and when necessary ensuring the reception, office and consulting rooms are prepared in readiness for the morning session
• Photocopy and shred as required.
• Maintaining confidentiality at all times
• Receive patients and visitors courteously and efficiently
• To have a thorough knowledge of all Practice procedures and policies
• To work in accordance of written protocols
• Any other tasks allocated by Practice Manager / GPs
• All staff are required to take their share of providing cover, when necessary for colleagues who may be absent due to holidays or illness. This is a mandatory requirement of the role.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only…