Office Manager

We are seeking a highly organised and proactive Office Manager to oversee the day-to-day administrative operations within a busy manufacturing environment. This role requires someone who is "on it" at all times - able to prioritise effectively, manage multiple tasks, and ensure the office runs smoothly and efficiently.

The successful candidate will manage a small office team of approximately five staff members and act as a key link between administration, production, accounts, and senior management.

• Oversee the smooth day-to-day running of the office within a fast-paced manufacturing setting
• Implement and maintain efficient administrative systems and procedures
• Monitor workflow to ensure all documentation, orders, and communications are processed accurately and on time
• Maintain company records, contracts, and compliance documentation
• Ensure effective document control for production paperwork, delivery notes, purchase orders, and invoicing

• Lead, supervise, and support a team of approximately 5 office staff
• Delegate tasks effectively and monitor performance to ensure deadlines are met
• Provide training, guidance, and ongoing support to team members
• Conduct performance reviews and manage attendance and holidays
• Foster a positive, productive, and accountable team environment

• Liaise closely with the production department to ensure accurate order processing and scheduling
• Coordinate between sales, purchasing, warehouse, and manufacturing teams
• Monitor order progress to ensure customer deadlines are achieved
• Identify and resolve administrative or operational issues promptly

• Oversee customer service standards and ensure professional handling of enquiries and complaints
• Support purchasing processes and supplier communications
• Monitor stock administration and assist with procurement documentation

• Oversee invoicing, purchase orders, and credit control processes
• Support payroll preparation and HR documentation where required
• Produce reports for senior management on KPIs, performance, and office efficiency
• Monitor office budgets and control overhead expenditure

• Ensure office compliance with company policies and industry regulations
• Support health and safety administration within the office environment
• Maintain confidentiality and data protection standards

• Proven experience in an Office Manager or senior administrative role (manufacturing experience desirable)
• Strong leadership skills with experience managing a small team
• Excellent organisational and time-management abilities
• Confident communicator across all levels of the business
• Strong IT skills (Microsoft Office, ERP/MRP systems advantageous)
• Ability to work under pressure and prioritise effectively
• High attention to detail and problem-solving capability

Salary: 35k-38k