Registration Service Customer Advisor

Are you customer focussed, a committed team player, able to work accurately under pressure and have a flexible approach towards work? If so, the Registration Service would like to hear from you.

The Registration Service is a key part of the council and has the statutory duty to register all life events that occur in the district (births and deaths) and to conduct and register all civil marriages and civil partnerships. It also offers many other services such as citizenship ceremonies, copy certificate production, and celebratory ceremonies such as naming or renewal of vows.

The service operates from a variety of council buildings across the county and conducts ceremonies at over 50 approved venues.

The service is currently recruiting for the post of Registration Service Customer Advisor to work within our busy administration team. This post provides administrative support to customers and colleagues in a busy office environment. The job will entail undertaking the full range of front‑line customer service contact activities and associated administration and back‑office activity to enable the service to carry out its day‑to‑day business.

The job requires extensive use of office software packages (Word, Excel, Outlook, Internet, Registration Service System) and assisting with the development of new procedures and processes designed to improve the efficiency of the service. It also requires a high standard of customer care and extensive customer contact (telephone and e‑mail), and administrative support to other areas of the Registration Service such as management, copy records office and coroners.

There is a requirement to process monetary transactions and responsibility for processing service‑related applications such as registrations and corrections, handling original customer documents. This role has been identified as a part‑flexible worker type, meaning that when fully trained there will be the potential to work remotely when not working from an office (including from home). Days and hours are assigned by the team leader.

This post will act on behalf of the statutory post‑holders of "Registrar of Births, Deaths and Marriages" and "Superintendent Registrar", and therefore you will be required to comply with the requirements of the Disqualification to Registration Office criteria, and as a user of government‑provided software, you must pass a DBS Basic Check for Baseline Personnel Security Standards.

• Dealing with all incoming and outgoing customer enquiries received by phone, e‑mail, post etc.
• Processing payments.
• Keeping up to date and accurate system records on our customer database.
• All other administration tasks within the job remit.
• Supporting the team at civil ceremonies where required.

At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, care about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences, a place to forge new opportunities, to empower you in your career and unite you with like‑minded people.

Our vision is to make West Northants a great place to live, work, visit and thrive. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for:
Trust, High Performance, Respect, Innovate and Empower; they underpin everything we do and how we deliver services.

We are committed to ensuring diversity, equality, equity and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximise their full potential. We are a disability confident employer, a member of the Armed Forces Covenant and a Care Leaver Covenant partner.

The following film was created by us to communicate our intentions – watch WNC colleagues explain what DEI means to us.