Executive Assistant

Job Title:

Executive Assistant (Complaints & Resolution)

Contract:

Permanent

Salary: £36,999 per year

Hours:

Full-time, 37 hours per week

Location:

Fully Remote (UK)

We are seeking a highly organised and detail‑focused Executive Assistant (Complaints & Resolution) to join a growing regulatory and professional standards environment. This role is central to ensuring that complaints and disciplinary processes are handled with fairness, accuracy and professionalism.

• Act as minute‑taker for panels and disciplinary hearings (virtual and occasional in‑person), producing accurate, clear and impartial records of proceedings.
• Draft outcome letters and decisions based on panel findings, ensuring legal and procedural accuracy.
• Record case outcomes and decisions within internal systems, supporting reporting and publication requirements.
• Assist in developing and improving procedural templates to support clarity and consistency.
• Provide legal, procedural and administrative support to the Complaints Team, including legal assessors, managers, presenting officers and panel members.
• Coordinate paperwork, case files and documentation throughout the complaints process.
• Apply professional standards, codes of conduct and disciplinary procedures consistently.
• Support continuous improvement by identifying opportunities to enhance efficiency, accessibility and fairness.
• Protect the independence and integrity of the complaints and disciplinary function.

• Extensive experience as an executive assistant/ legal secretary or Legal training (LLB, GDL, LPC, SQE, CILEX).
• Experience supporting regulatory, disciplinary, tribunal or court processes.
• Experience working with professional regulators or accredited registers.
• Experience in psychotherapy, counselling or mental health settings.
• Strong minute‑taking skills and the ability to produce accurate and reliable records.
• Excellent written communication skills with meticulous attention to detail.
• High level of organisation and confidence in handling sensitive and confidential information.
• Knowledge of human rights, equality law and safeguarding principles.

If you are interested in this role, please forward an up-to-date copy of your CV. If this job is not right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.