IVA MOC Administrator

We provide First Aid for Finances, helping people move from crisis to control. Our debt advice and solutions are clear, personal, and built around lasting outcomes, combining digital convenience with human care.

We're a Manchester-based business with a national reach, on a path to become the UK's most trusted digital-first debt advice provider. Our culture is built on trust and respect. When our people feel valued, they pass that on to our customers.

We’re looking for IVA Technical Reviewers to join our IVA Pre Appointment Team to work with the IVA Drafting team to review all proposed Individual Voluntary Arrangement (IVA) cases meet the requirements of the regulator and voting houses before presentation for consideration.

We believe our people truly are our greatest asset, that’s why we make sure our Money Plus People have the best experience, right from our first interaction all the way through their career with us. There’s way too many to list, but here are a few of the best reasons to join the Money Plus team:

• Family Friendly:
  Having a healthy work life balance is important to us. We offer a minimum of 25 days holiday allowance per year.
• Discounts:
  Is there anything better than a few freebies? Join our team and you’ll have access to Perkbox, which has tons of deals for you to choose from.
• Social:
  We value the relationships our employees have with one another, encouraging them to come together. Whether it’s a catch up in our café, a team trip out, or letting their hair down at one of our free annual events.
• Doing our bit:
  We show support in every way we can to our clients, people, and company charity. We have regular fundraising activity, organised by our very own Social and Fundraising Committee.

The IVA MOC Administrator provides essential administrative support to the Pre-Appointment Department, ensuring the smooth and efficient progression of IVA cases through to approval. The role is responsible for convening Meetings of Creditors (MOCs), ensuring they are conducted effectively and in line with regulatory requirements. They will also support the preparation of cases prior to approval by maintaining accurate records, managing key systems and ensuring all pre-appointment administrative tasks are completed in a timely manner.

• Convene Meetings of Creditors ensuring they are conducted in line with internal processes, regulatory requirements and service standards.
• Manage and maintain the POD dashboard ensuring all case information is accurate, up to date, and correctly recorded.
• Support the Pre-Appointment Department with tasks such as chasing outstanding IVA Proposals, dealing with bank change requirements and other administrative tasks.
• Manage the MOC email inbox, ensuring all queries, documentation and correspondence are reviewed, actioned, and correctly filed in the relevant case folders.
• Support the IVA department with overflow inbound calls, providing accurate information and directing queries appropriately.
• Ensure all administrative records are maintained accurately and in line with internal procedures and compliance requirements.

Ensure all activities are carried out in line with relevant Insolvency legislation, regulatory requirements and internal policies.

Maintain full adherence to Data Protection Act (DPA) and GDPR requirements in all handling of customer and case information.

Follow all internal procedures relating to IVA case administration and MOC processes.

Ensure all MOC’s are convened, recorded and completed accurately and in accordance with required standards

Support internal checks and quality processes by ensuring documentation is correctly stored.

Provide updates on outstanding tasks, any blockers and inbox volumes were required

Highlight recurring issues within the MOC process to support continuous improvement.

• Experience working within the insolvency or debt management industry, ideally with exposure to IVA administration processes. Familiar knowledge of the Meeting of Creditors (MOC) process.
• Proven ability to manage multiple cases, inboxes, and…