Workplace Host

Location United Kingdom Greater Manchester

Working Location Category Placed

We are seeking a highly organised, detail-oriented, and people-focused Workplace Host to join our team. This role is ideal for someone with strong administrative skills and a proactive approach to workplace coordination.

As the first point of contact for educational and administrative support, you will play a key role in ensuring a smooth and engaging experience for learners, trainers, and visitors. You will support the day-to-day operations of the training environment, manage learning resources, and provide high-quality reception duties and administrative assistance to the wider team.

• Support day-to-day operations, including a variety of administrative and operational tasks.
• Carry out front-of-house duties at the reception desk.
• Provide administrative and operational support where required.
• Create a welcoming and great working environment for our visitors and colleagues.

• Serve as the main point of contact for resolving day-to-day issues.
• Receive and welcome all visitors and clients at reception in a professional and friendly manner.
• Assist the Facilities Coordinators and Regional Facilities Manager in supporting the general functioning of the portfolio.
• Provide accurate information in person and via phone/email to stakeholders regarding the environment.
• Support the mail room function (occasional cover as needed, not expected to be a regular duty).
• Participate in health and safety and supply chain auditing.
• Take accountability for the physical reception area, ensuring it is tidy and presentable.
• Support meeting room bookings including setup and technology support (in collaboration with IT).
• Assist the Regional Facilities Manager and wider FM team with administrative requirements.
• Process and report on purchase orders and invoices.
• Ensure vendors are managed effectively to maintain cleaning, catering, and general office standards.
• Manage local subcontractors and liaise with building management for both planned and reactive maintenance works.
• Liaise with building management and landlords as needed.
• Adopt a proactive approach to all duties and be flexible in responding to ad hoc requests.
• Provide administrative support including printing, filing, and preparing training materials.

• Experience in an administrative or similar role and environment.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Proficiency in Microsoft Office and scheduling tools.
• A proactive and service-minded attitude.
• Ability to work independently and as part of a team.
• A passion for learning and supporting others in their development.
• Customer focused approach.
• Excellent relationship building skills.
• A flexible, solutions-oriented approach.

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally. Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.