Customer Service Administrator

Customer Service Administrator (3-6 months Fixed-Term Contract)

We're now looking to extra support across a number of our teams within our Customer Services area. If you're immediately available and looking to gain experience in the financial services this could be a great opportunity for you!

The purpose of the role is to provide administration support for transfers in processes across our product offering.

Responsibilities include:

• Handling communications between customers, third parties, and other business areas etc.
• Administering transfer cases.
• Maintaining accurate records on our databases and consistently monitoring the progress of cases.
• Producing letters and emails.
• Working efficiently with internal systems.

Knowledge &

Experience:

• You will have a minimum of 5 GCSE's grades 9-4 (A*-C) or equivalent including Maths and English.
• Ability and commitment to deliver excellent customer service skills.
• Strong communication skills, both written and verbal.
• Competent IT skills, including Word, Excel and Outlook.
• Ability to work to deadlines and under pressure, at times unsupervised.

This role will be Monday - Friday 08:45 - 17:15, with potential to work Saturdays if preferred.

Our perks and benefits:

• £25,400 annual salary (pro-rata)
• Generous holiday allowance plus bank holidays
• Casual dress code
• On-site gym and personal trainer led classes
• Free social events and more

AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.

We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.