Business Support Assistant

About the role

We are recruiting for a fixed term, part‑time Business Support Assistant to support the delivery of services across our Thanet District Family Hubs until 31 March 2027. The role will support the 7 locations in Margate, Cliftonville, Ramsgate and Birchington. The role is contracted to a Wednesday, Thursday & Friday working pattern.

This is a front‑facing, customer‑focused role, supporting the day‑to‑day operation of busy Family Hubs. You will play a key part in welcoming families, visitors and partner agencies, providing clear information, and ensuring hubs run smoothly and safely.

Your contractual base will be Cliftonville Family Hub. However, this post will currently provide reception and administrative cover across other Family Hubs within the Thanet District, and you will need to be flexible to attend different sites during your working day where required.

• Acting as the first point of contact for families, visitors, partners and professionals
• Greeting, welcoming and signposting families to appropriate support and services
• Supporting reception cover, including opening and closing hub buildings as required
• Providing administrative support to Family Hub staff and managers
• Managing telephone calls, emails, records and data accurately and confidentially
• Supporting Health & Safety processes and reporting building or facilities issues
• Liaising with colleagues and partners in a multi‑agency environment
• Being flexible to move between Family Hub locations to meet service need

We are looking for someone who is organised, approachable and calm, with a genuine interest in supporting families and communities.

You will be able to demonstrate:

• Excellent communication and interpersonal skills, with a confident and welcoming manner
• Experience of working in a customer‑facing or administrative role
• Good ICT skills, including Microsoft Office and digital systems
• The ability to manage a varied workload and respond to competing priorities
• A flexible approach to working across multiple sites

This role requires regular travel between Family Hub locations within the Canterbury District. The district cannot always be easily navigated using public transport, and you may be required to support one location and move to another during the working day. Access to suitable transport is therefore essential. Kent County Council remains committed to making reasonable adjustments where required.

• 29 days annual leave (pro rata) plus bank holidays
• Membership of the Local Government Pension Scheme
• Access to training and ongoing development opportunities
• A supportive, people‑focused working environment
• Access to Kent Rewards, offering discounts with local and national retailers
• A rewarding role making a real difference to families in your community

Please use the “how you meet the requirements of the role” section to demonstrate how you meet the criteria outlined in the Job description and Person Specification.

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

The interview will consist of an interview panel and a written exercise.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This role will require travel across Thanet, which is not always supported by public transport links.

This role is subject to holding a Full UK Driving Licence – The Council is committed to making reasonable adjustments so whilst this job requires the jobholder to drive your application will still be considered if you are unable to drive due to a disability.

About the Company

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

Location Cliftonville Family Hub, 26 St Pauls Road, Cliftonville, Margate, Kent , United Kingdom