Rotational Administration Clerk

Are you highly motivated and flexible with excellent communication and keyboard skills? An exciting opportunity has arisen for an enthusiastic individual to become a part of the Central Services Directorate as a clerical administrative officer, ensuring that patients arriving at the department are dealt with efficiently, timely and courteously. The successful candidate will support the medical staff using the Careflow patient administration system and rotate between all Central Administration areas, gaining exposure to front‑line services and back‑office duties.

Full training and support will be provided.

• Register and triage new patients to The Christie on the appropriate patient administration system, including routine use of the case note tracking system.
• Retrieve outside notes, films and reports as requested.
• Contact patients by phone regarding their appointments and annotate in CWP.
• Book patients’ transport as per protocol and request interpreters as appropriate.
• File all relevant paperwork into patient case notes appropriately.
• Print out and copy relevant paperwork that has been requested via the SARs team.
• Collate and disseminate all incoming and outgoing correspondence appropriately.

• Deal effectively with all telephone calls in conjunction with the cancellation and rebooking of patients' treatments and appointments, communicating queries from patients, GPs, Hospices and other outside agencies.
• Develop positive working relationships with managerial, non-clinical and clinical staff across the Trust.
• Show compassion and understanding when exposed to distressing or unpleasant circumstances, taking personal action or escalation to resolve patient issues, concerns or complaints.
• Communicate sensitive information in a diplomatic manner with departments both internally and externally.
• Work flexibly on a rotational rota as and when required.
• Work independently at times.

• Secondary-level education: GCSE Maths and English at C-grade or above, or equivalent.
• Evidence of further development.
• European Computer Driving Licence or equivalent.
• NVQ Level 2 or equivalent.

• Experience in an administrative and clerical setting.
• Proven skills such as organisation, ability to prioritise workload, problem solving and ability to work to tight deadlines.
• Experience of working within a team setting.
• Previous administrative and clerical experience in a hospital environment.

• Basic IT and keyboarding skills.
• Ability to prioritise workload.
• Excellent telephone manner.
• Attention to detail and accuracy.

• Basic knowledge of medical terminology.

• Ability to demonstrate the organisational values and behaviours.

• Ability to work under pressure.
• Ability to work as part of an effective team.
• Able to use own initiative.
• Reliability and confidentiality.
• Ability to work flexibly.

The Christie NHS Foundation Trust is committed to creating a balanced and diverse workforce. We welcome and encourage applications from people of all backgrounds, including Black, Asian, other ethnic minorities and people with disabilities. All appointments will be made on merit, and we are a disability confident scheme, guaranteeing interview for all eligible disabled applicants who meet the minimum criteria.

The postholder will have access to vulnerable people in the course of their normal duties and is therefore subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) and the Order 2020. A Disclosure and Barring Service check will be required.