Workplace Experience Coordinator

Overview

The Workplace Experience Lead is responsible for creating an exceptional first impression and ensuring a seamless, high-quality experience for colleagues, clients, and visitors across our five-storey Manchester HQ. This role exists to maintain a professional, welcoming environment, support the smooth running of the office, and act as a visible ambassador for AMS culture and values. By combining operational excellence with outstanding service delivery, the Workplace Experience Lead enhances the daily experience of everyone who interacts with our workspace.

• Provide a warm, professional welcome to all visitors, clients, and colleagues, ensuring a positive first impression.
• Maintain reception and communal areas to consistently high standards across all five floors.
• Oversee visitor sign-in processes to ensure compliance with health and safety requirements.
• Answer incoming calls professionally and efficiently, directing queries as appropriate.
• Manage office supplies, ensuring stock levels are maintained (stationery, refreshments, breakfast items, etc.).
• Coordinate incoming and outgoing post, deliveries, and courier services.
• Oversee meeting room bookings, ensuring rooms are prepared, presentable, and equipped.
• Support office operations, wellbeing initiatives, and internal events to enhance colleague engagement.
• Provide ad-hoc administrative support to teams when required.
• Act as a brand ambassador, embodying professionalism, service excellence, and AMS values.
• Proactively identify opportunities to improve the workplace and client experience.
• Contribute to a positive, collaborative, and people-focused workplace culture.

• Previous experience in a reception, front-of-house, or office management role.
• Experience managing multiple priorities in a fast-paced environment.
• Experience coordinating meetings, events, or office operations.
• Strong interpersonal, verbal, and written communication skills.
• Highly organised with excellent attention to detail.
• Confident using Microsoft Office and general office systems.
• Ability to multitask and manage competing demands effectively.

• Quality and consistency of workplace presentation across all floors.
• Positive feedback from colleagues, clients, and visitors.
• Efficiency and accuracy of reception, meeting room, and office operations.
• Responsiveness to facilities issues and proactive problem-solving.