Pensions Administrator

Your new company
Hays are recruiting for a permanent Pensions Administrator. This role is fully office based in Manchester City Centre.
A growing and forward-thinking organisation based in Manchester City Centre is seeking to expand its administration team. The business is committed to delivering high-quality service, building strong client relationships, and investing in employee development.

This is an excellent opportunity to join a high-performing team with clear career progression pathways and long-term development opportunities.

Your new role
As Pensions Administrator, you will support the day-to-day administration of pension schemes, ensuring high levels of accuracy, compliance, and customer service.

This role is well suited to individuals with administration or customer service experience who are looking to build a long-term career within the finance industry.

Key Responsibilities

Administer occupational and/or personal pension schemes in accordance with scheme rules and regulatory requirements
Process member life cycle events, including joiners, leavers, retirements, transfers, and benefit calculations
Respond to member and client queries via email, telephone, and written correspondence in a timely and professional manner.
Maintain accurate scheme records and ensure data integrity at all times
Liaise with clients, advisers, providers, and third parties as required
Support data validation, reconciliations, and system updates
Ensure all activities comply with relevant legislation, internal procedures, and service level agreements (SLAs)
Contribute to ongoing process improvements and operational efficiency

What you'll need to succeed
Skills & Experience

Previous experience in administration and/or customer service
Strong attention to detail with a high degree of accuracy
Excellent written and verbal communication skills
Ability to manage workloads and prioritise tasks effectively
Proficient in Microsoft Office; experience with pension systems is desirable.
Proactive, team-oriented attitude with a willingness to learn and develop

What you'll get in return

Basic salary of £28,000
Uncapped bonus structure with OTE of £30,000
Prime Manchester city centre location
Ongoing sales training and development
Supportive, high-performing team environment
Opportunity to work in a growing, ambitious business

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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