Receptionist, Administrative​/Clerical

The Receptionist will work as part of the site-based Facilities Management team, acting as the first point of contact for staff, contractors, and visitors.

• Meet and greet all visitors in a warm, professional manner.
• Answer incoming phone line and direct calls internally where possible.
• Maintain confidentiality of communications and documentation.
• Assist with training of existing staff and new hires.
• Record and enter data for guests and contractors attending the site.
• Maintain and administer office pass system, issue access passes for new starters and update user records.
• Manage visitor sign‑in procedures and issue visitor passes in accordance with security policies.
• Monitor kitchen stock levels and coordinate ordering of supplies.
• Maintain coffee machines (cleaning, filter changes, descaling) and liaise with suppliers.
• Assist with preparation and set‑up of meeting rooms for client and internal events.
• Cover for other reception staff during leave or sickness.
• Carry out weekly Health & Safety inspections, maintain records and report issues.
• Take in post and deliveries, and send out post as required.
• Book taxis and manage other reception administrative tasks.
• Keep reception area tidy at all times.
• Deliver best-in-class customer service and maintain client satisfaction.

• Knowledge of Microsoft Office applications (Word, Excel, PowerPoint).
• Ability to plan and prioritise tasks.
• Strong organisational and records‑management skills.
• Understanding of FM operations and management of services.
• Flexibility regarding working hours to accommodate operation needs.
• Excellent communication and people skills, polite and approachable.
• Reliable, committed, able to multitask under pressure in a fast‑paced environment.

We are an equal‑opportunity employer and support diversity and inclusion in the workplace.