Student Income Administrator

Student Income Administrator

Location:

Hybrid Working

Hours:

35 Hours per Week

Contract:

Temporary Assignment

Start Date:

ASAP - temporary for 3 months - could extend

Grade: 3 or 15.01 per hour plus holiday pay

We are seeking a highly organised and customer-focused Student Income Administrator to provide administrative and financial support within a busy student income environment.

The successful candidate will be responsible for assisting with student finance administration, processing transactions, responding to queries and delivering a high standard of customer service to students and colleagues. This role requires excellent communication skills, attention to detail and the ability to manage a varied workload in a fast-paced environment.

Key Responsibilities

* Provide administrative support to the Student Income Team.

* Process basic financial transactions accurately and efficiently.

* Assist with student fee and income-related administration.

* Respond to enquiries by telephone, email and face-to-face.

* Deliver excellent customer service to students, staff and external stakeholders.

* Maintain accurate records and update relevant databases and systems.

* Resolve routine enquiries and escalate more complex matters where required.

* Support the team with general administration duties including data entry, document management and correspondence.

* Ensure all work is completed in line with departmental procedures and deadlines.

* Contribute to the efficient day-to-day operation of the Student Income function.

Person Specification

* Essential Skills and Experience

* Excellent communication skills, both written and verbal.

* Strong customer service experience.

* Experience dealing with enquiries via phone, email and face-to-face.

* Good administrative and organisational skills.

* Basic finance processing experience.

* Ability to work accurately with a high level of attention to detail.

* Proficiency in Microsoft Office, including Outlook, Word and Excel.

* Ability to manage competing priorities and work to deadlines.

* Experience using finance or student record systems.

* Knowledge of tuition fee or income administration processes.

This opportunity would suit an experienced administrator with strong customer service skills and a background in finance administration, student services or office support. You will be confident dealing with a high volume of queries, providing excellent service and maintaining accuracy when processing financial information.

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