Municipal Revenue Clerk; Temporary Tax

Thank you for your interest in working for the City of Manchester!

Join our community-facing team assisting Manchester’s businesses and residents with motor vehicle registrations and property tax billing. This is a full-time, temporary opportunity to serve our growing community. No prior municipal experience required—comprehensive, paid training is provided.

Performs a variety of high-level clerical and information dissemination services for employees and visitors within the Tax Collector’s Office/Tax Department of City government; performs directly related work as required.

The principal function of an employee in this class is to serve as a central communication point and provide customer service within the Tax Collector’s Office to City of Manchester residents conducting Real Estate Tax and State of NH DMV transactions. The work is performed under the supervision and direction of an assigned supervisor but considerable leeway is granted for the exercise of independent judgement and initiative.

Supervision may be exercised over other office personnel. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with other City employees, business, and community organizations and the public. The principal duties of this class are performed in a general office environment. This position faces some risk of physical altercations with distressed customers or others.

• Answers department telephone calls and radio communications, receives and greets visitors to the department, and provides information to callers and visitors or refers them to appropriate departments or City personnel;
• Answers customer questions requiring detailed programmatic knowledge of Tax Collector’s Office operations;
• Supervises, trains, evaluates, and coordinates the work of other office personnel;
• Follows up on complaints, involving gathering information from several Departmental and/or intra-Department sources;
• Compiles and archives key information on Department and/or City;
• Prepares correspondence, lists, and other documents on computer;
• Gathers, assembles, updates, distributes, and/or files a variety of information, forms, records, and data as requested;
• Processes in-person, online, and mailed payments for various department transactions;
• Receives cash for tax transactions, makes appropriate change, reconciles cash drawers, and prepares daily bank deposits;
• Utilizes basic math skills as required to calculate fees and charges, accept payments, and make accurate change;
• Responsibly, accurately, and safely handles large amounts of cash;
• Learns and recalls from memory and/or efficiently references and applies State laws, guidelines, and procedures to resolve any issue that may arise;
• Processes applications, licenses, or related documents, including bonds and certificates of insurance, and schedules inspections;
• Dispatches information to key Departmental personnel;
• Distributes incoming mail to all appropriate City departments;
• Prepares, updates, gathers, bundles, files, archives, and submits legal and financial documents used by the NH DMV and other City agencies;
• Provides guidance and demonstrations to new employees in similar positions;
• Keeps supervisors informed of work progress, issues, and potential solutions;
• Attends meetings and training to stay current on relevant practices and developments;
• Responds to citizen inquiries courteously and promptly;
• Coordinates regularly with others to enhance interdepartmental efficiency; and
• Performs additional duties as required by the classification.

• Thorough knowledge of current practices and procedures involved in customer service delivery;
• Thorough knowledge of modern office procedures, practices and equipment;
• Thorough knowledge of modern office filing systems and procedures;
• Thorough knowledge of the function of services within the public sector, preferably within a municipality;
• Ability to deal with a wide range of persons, including situations in which individuals may be upset over some issue…