Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Annual salary: up to £26,528.31

Location:
Manchester

Contract:
Office based, Full time, Permanent, 40 hours per week on a 2 week rota

Salary up to £26,450.92 per annum

We are currently recruiting for an Administrator to join our Manchester branch. This role plays a key part in managing administrative duties across various stages. You’ll work closely with managers to deliver essential tasks, maintain accurate records, and help drive business objectives forward.

This role is to deal with Complaints since responsibility for complaints moved back from the Customer Success Team to Mears Living. In addition, due to the growing demands of governance in relation to the Board of Plexus and Omega Housing additional resource is required.

• Engaging with colleagues and external stakeholders over the telephone.
• Ensuring complaints are dealt with in line with our complaints policy and procedure
• Supporting managers to respond to complaints in a timely fashion
• Managing the complaints system
• Liaising with customers
• Providing support for wider customer engagement work

• Experience working within Customer Service
• Strong communication skills, both written and verbal
• Ability to work independently and collaboratively across teams
• Skilled in managing and prioritising a large and varied workload
• IT literate with experience using Microsoft Office packages, including basic Excel
• Strong ability to work within a fast-paced environment
• Resilient

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day
  - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave
  - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies