Proton Beam Therapy Front Desk Coordinator

Main area Radiotherapy Receptionist Grade Band 2 Contract 9 months (Fixed Term - 9 months) Hours 30 hours per week (Part time - 30 Hours per week) Job
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Site PBT Radiotherapy - E00625 Town Manchester Salary £25,272 Pro rata, per annum Salary period Yearly Closing 10/08/2026 23:59

An exciting opportunity has arisen in the Proton Beam Therapy Service for an enthusiastic individual to join the admin, clerical and patient support team. The post holder will be responsible for a wide range of clerical and administrative duties and will be the first point of contact for many patients; they will be an essential part of the team assisting patients as well as colleagues and visitors to the department.

It is preferable for candidates to have some experience of working in a healthcare setting but not essential as training will be provided for this specialised role

2 posts

• Permanent, 30hours per week over 4 days. Working Monday, Wednesday, Thursday and Friday. None working day Tuesday.
• Fixed term, 30hours per week over 4 days. Working Monday, Tuesday, Thursday and Friday. Non-working day Wednesday. Starting 5th October 2026 for 9 months.

Example shifts include 7am-3pm, 8am-4pm and 11am-7pm with occasional weekend work (approximately 2-3 per year). Shift times may differ from the examples to suit the needs of the service.

The receptionist is an essential part of the clerical, admin and support team for the department and will include meeting and greeting patients on arrival to the department, answering telephone enquiries, creating, amending and out-coming appointments as well as management of the department reception areas. This role includes a range of administrative duties, using Trust systems to record and maintain patient records.

Good IT skills in addition to the willingness and commitment to learn multiple Trust IT systems are necessary.

Applicants should possess excellent communication skills as they will be supporting patients and carers of all ages, including a large number of paediatric patients and families travelling from all over the UK. Applicants should have a strong team work ethic and be willing to interact with a range of professions.

As a novel service flexibility is essential to meet the needs of an evolving workload. Therefore, the post holder will need to have a flexible attitude to work, with the ability to adapt when the service requires. Current clinical hours of the service are covered by a range of shift patterns as described in the job description and are distributed evenly amongst the team.

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.

We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

• Meet and greet patients attending the Proton Beam Therapy Centre
• Using effective communication skills when dealing with enquiries, providing empathy and reassurance to service users, relatives and visitors who may become aggressive, or emotionally distressed, referring them to the appropriate person or department for further assistance
• Exchange information with patients and staff, both verbally and in written format
• Communicate information between departments internally and external

• Access patients’ demographic details on relevant clinical systems and amend as necessary
• Enter patient details onto the relevant clinical systems
• Provide comprehensive advice to patients/relatives regarding appointments
• Track patient case notes in relevant clinical systems
• Deal with queries from patients and other service users, for example GP’s, hospital staff, social services, voluntary organisations and Trust management
• Liaise with other members of staff regarding case notes and patient visits
• Resolves issues arising in own role, such as cancellation of patient appointments
• Uses own initiative to liaise with clinical staff where necessary regarding patient queries
• Use patient information systems to assist patients and staff
• Work in Medway system, requiring standard keyboard skills
• Use of office equipment including PCs, fax machine, and phones
• Maintain patient confidentiality at all times
• Follow all relevant policies and…