Radiology Receptionist

An exciting opportunity is available for a committed, professional candidate to apply for the post of Receptionist within the Radiology department at North Manchester hospital, and our services based at CDC sites.

This will be a rotational role for those interested in working full-time as we expand our services from 8AM - 8PM for 7 days a week.

North Manchester General is a Hospital within the MFT family and there has never been a more exciting time to join our team.

The process of alignment alongside the rest of the MFT hospital sites is well underway and this, and this has seen our imaging department grow significantly.

You will have an important part to play in supporting the clinical teams to deliver good care to our patients, and therefore must be confident working both on your own initiative and as part of a team.

The post holder will be responsible for processing patients on Trust systems within specific timescales, greeting patients on attendance, checking patients details to ensure the correct patient is attended, dealing with queries and sign posting patients and visitors to the relevant areas within the department.

The post holder must be confident within a computer environment as this is a large part of the role.

To provide a professional and welcoming reception service for all patients and visitors to the service.

To deal with enquiries and take accurate messages from patients / visitors and professionals.

To provide information to visitors or refer onto other sources as appropriate.

To deal with all incoming mail, ensuring timely distribution.

To attend patients on the Trust IT systems in keeping with departmental and Trust policies.

Ensure patient confidentiality and correct identification of patients attending for examinations.

Ensure delays to patients are communicated e.g. room closures / trauma liaising with the clinician staff to make informed decisions.

Ensure patients are comfortable e.g. cold and require blankets.

Deal with ambulance bookings (arrivals and departures) ensuring escalation process is followed in the event of long waits.

Ensure patients and visitors are seated in the correct waiting areas and relevant persons notified if applicable.

Dealing with all telephone enquiries in a polite and courteous manner.

Ensure the reception areas is kept clean, tidy and welcoming at all times.

To maintain an accurate and efficient administrative system for all clinical records and appointments.

To input data onto the Trust systems and maintain diaries.

To Perform Any Other Admin Duties As Required.

To make appointments as required and per local policies and procedures.

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career.

With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.

Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.

At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.

Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.

At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.

For further details / informal visits contact:
Name:
Sarah Higham

Job title:

Waiting List Manager Email address:  Telephone number: