Medical Receptionist​/Administrator

Job Title

Medical Receptionist / Administrator

Silverdale Medical Practice

Pendlebury Health Centre, 659 Bolton Road, Pendlebury, Manchester, M27 8HP

25 hours per week Monday to Friday, 1.30pm 6.30pm

Permanent

Practice Manager / Deputy Practice Managers

The Medical Receptionist / Administrator will provide a high-quality, professional and patient-focused reception and administrative service. The post holder will act as a key point of contact for patients, clinicians and external services, supporting safe patient access and the efficient day-to-day running of the practice. The role requires excellent communication skills, the ability to manage competing priorities, and a commitment to confidentiality, accuracy and teamwork within a busy general practice environment.

• Act as the first point of contact for patients attending or contacting the practice
• Answer incoming telephone calls in a courteous and efficient manner
• Support patients with appointment booking and access to appropriate services
• Navigate patients through the practices triage and appointment systems
• Deal with patient queries and requests sensitively and professionally
• Register new patients and update patient demographic details accurately
• Receive and manage requests for prescriptions, sick notes and test results in line with practice protocols
• Process incoming and outgoing clinical correspondence
• Scan, code and file documents accurately on the clinical system
• Support clinicians with administrative tasks as required
• Manage workflow tasks and ensure timely action
• Maintain accurate and up-to-date patient records
• Support recalls, audits and patient communications when required
• Work collaboratively with the reception, administration, clinical and management teams
• Liaise effectively with external organisations including hospitals, community services and PCN colleagues
• Escalate issues appropriately to senior staff when required
• Contribute to a positive and supportive team culture
• Maintain strict patient confidentiality at all times in accordance with GDPR
• Adhere to practice policies, procedures and protocols
• Work in line with CQC requirements and NHS standards
• Report any concerns relating to patient safety, safeguarding or information governance
• Undertake training and development as required
• Participate in practice meetings, training sessions and appraisals
• Keep skills and knowledge up to date relevant to the role
• Be flexible and adaptable to meet the needs of the service
• Carry out any other reasonable duties appropriate to the role

• Be flexible and adaptable to meet the needs of the service
• Support service improvement initiatives
• Carry out any other reasonable duties appropriate to the role

This post is subject to a Disclosure and Barring Service (DBS) check.