Document Specialist

Position: Document Specialist (Thursday-Sunday: 22:00-08:00)
Key responsibilities and deliverables

Document production

Produce all work to the highest standards of accuracy within strict deadlines, including

Creating, formatting and updating a wide range of complex documents, reports, spreadsheets and presentations, adhering to the house-style and utilising the appropriate tools to ensure efficiency and accuracy.

Transcribing audio files accurately and efficiently demonstrating solid typing skills.

Converting documents across various packages into house-style, using firm templates, styles and schemes.

Troubleshooting textual, graphic and printing issues across all packages.

Accurately interpreting complex fee earner briefs and producing documents within the required timescales, seeking clarification when necessary.

Supporting creative presentation requests in PowerPoint using template guidelines where appropriate.

Quality checking all work to ensure that completed documents are delivered accurately and to an appropriately high standard. Ensuring all edits have been inserted and make logical and grammatical sense.

Adhering to working practices for the function.

Ensuring own technical skills are maintained and updated, including developing extensive knowledge of the firm’s global document templates.

Troubleshooting document technical issues including using clean-up software such as DocXTool and performing “health checks” on documents as required.

Assisting fee earners and other internal clients with technical queries in all relevant packages by telephone, proxy services or email.

Assisting in non-document production administration tasks, by exception, when workloads are high across the whole team/service.

Demonstrating a proactive approach to ensure fee earners and internal clients’ requirements are met, liaising with other functions to support fee earner requirements where necessary.

Supporting workflow processes including booking work and negotiating deadlines as required and working collaboratively with workflow co-ordinator roles across locations.

Team support and development

Proactively providing support to other Document Specialists across the global network to ensure that peaks and troughs of demand are managed.

Promoting effective work practices.

Supporting team quality check processes as well as checking own work.

Key requirements

Must have previous document production experience in a legal environment or advanced Microsoft Word skills in a document production role in other sectors. Must possess the confidence and motivation to challenge and improve the way that work is done.

Technical

Skills:

Advanced level of skill in all MS Office packages

Proven problem solving and trouble shooting skills

Flexible and proactive approach

Committed to personal development

Personal skills and attributes:

Proven ability to work well in teams and with stakeholders at every level

Proven resilience and the ability to remain calm under pressure

Strong communication skills both written and oral

An inherent drive for professional and personal developmentA positive and enthusiastic attitude

Proven independence and maturity in decision making

Excellent customer service skills

Experience of working in an environment with a focus on continuous improvement

Foreign language speakers are desirable

Freshfields Overview Freshfields Bruckhaus Deringer is a major international law firm, providing business law advice of the highest quality. We want to be the law firm that clients turn to for legal advice where it most matters, wherever in the world that may be. The Firm has over 2,400 lawyers in 28 offices around the world, providing a comprehensive service to national and multinational corporations, financial institutions and governments.

Our people make our firm - we are a people business and want to create a welcoming and supportive environment where all can flourish. We see diversity as a strength which creates fresh perspectives and generates new ideas. We enjoy our work and are determined to do an outstanding job. We deliver best when working in teams. Our culture is a product of the combined mindsets and behaviours of our people which is through the Being Freshfields principles, outlined below:we show…