Print and Certification Officer

Job Description

Permanent Full-time

Location:

Office based, Sale, Greater Manchester

Reports to:

Print & Certification Team Leader

Salary: £27,000

Line management responsibilities:
No

Training Qualifications UK is a market leader in technical education. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.

What's the secret to our success? Simply put, we do things differently here!

Are you detail-driven and passionate about quality? Join our dynamic team as a Print and Certification Officer, where you'll play a vital role in safeguarding the accuracy and integrity of our printed and paper-based assessment materials.

In this hands-on, office-based role within a regulated awarding organisation, you'll be at the heart of our logistics operations, ensuring every item dispatched or received meets the highest standards of quality, consistency, and compliance. You'll thrive in a fast-paced environment where precision matters, and your work will be subject to live auditing to maintain transparency and trust.

This role is perfect for someone who enjoys structured processes, takes pride in getting things right the first time, and can balance meticulous quality checks with the need to meet strict service level agreements (SLAs). Your efforts will directly impact the reliability of high-stakes assessments, making you an essential part of our delivery process.

You'll be someone who naturally spots the details, is driven by improvement and isn't afraid to speak up when spotting errors. Working alongside a friendly and supportive team, you'll bring your eye for detail, curiosity, and proactive approach to helping us continually improve the way we work. If you come from a background in quality, working with data, or working in an administrative or compliance-focused role, we'd love to hear from you.

Whether your background is in quality, data, administration, or compliance, we'd love to hear from you. If you're someone who enjoys getting to the bottom of things, spotting opportunities to improve, and making a real difference, you could be a great fit for the team.

• Conduct thorough quality assurance checks on all incoming and outgoing paper-based materials, ensuring the accuracy, completeness, and consistency of exam papers and certificates, and promptly identifying and flagging any errors or discrepancies.
• Ensure all printed materials meet internal quality standards prior to dispatch.
• Accurately handle and sort all incoming mail, ensuring timely and accurate processing.
• Be subject to live audits to verify accuracy, completeness, and SLA compliance.
• Certificate printing for endorsed and regulated qualifications, ensuring timely and accurate dispatch.
• Processing paper-based exam requests in line with print production protocols and SLA requirements.
• Handling returned exam papers with precision and adherence to procedure.
• Complete replacement certificate requests, ensuring a full quality controlled process takes place.
• Complete quality checks on E-Certs ahead of release.
• Manage an inbox in line with a 24 hour SLA.

• Liaising with couriers and third-party suppliers to ensure smooth delivery operations.
• Managing an inbox, handing queries in-line with SLA.
• Provide updates on deliveries, and the processing of requests.
• Maintain a clean, organised, and efficient print room environment.
• Support with other associated task that sit in the wider department such as result release process and, system reviews.
• Process data tasks associated to Apprenticeship Assessment data cleansing with accuracy.
• Support the wider Assessment Quality Assurance Department as needed.

• Meticulous and quality-driven
  , with a natural knack for spotting errors.
• Proactive and self-motivated, with a strong sense of responsibility.
• Calm under pressure and able to meet tight deadlines without compromising quality.
• Team-oriented, with a collaborative approach to problem-solving.
• Committed to continuous improvement and maintaining high standards.
• Professional, reliable, and trustworthy
  - especially when handling sensitive or confidential materials.

• Strong attention to detail and accuracy in handling printed materials.
• Ability to work efficiently in a fast-paced, hands-on environment.
• Comfortable with physical tasks, including standing for extended periods and handling mail or printed materials.
• Excellent organisational and time management skills.
• Ability to follow strict processes and procedures with minimal supervision.
• Strong communication skills, both written and verbal.
• Proficient IT skills using software such as Microsoft Word, Excel, Outlook.

• Experience working in an education or awarding organisation.
• Proven experience in similar role.
• Familiarity with exam paper handling, certificate printing, or similar high-stakes document processes.
• Knowledge of service…