Mailroom Administrator - FTC Job Manchester area,England UK,Administrative/Clerical

Chase de Vere is a national, award-winning independent financial advice firm established in 1969. We offer tailored, whole-of-market solutions and provide expert financial advice to individuals and businesses.

Our purpose is to help clients “be future confident,” which also means empowering our employees with the tools, support, and opportunities to thrive in their careers.

At Chase de Vere, we value excellence, integrity, and personal growth. Joining our team means being part of a supportive environment where your professional development is prioritised, and your contributions are recognised. If you’re looking for a place where you can make a real impact and grow your career, consider Chase de Vere. Together, we help clients achieve financial security and peace of mind for the future.

Our Mailroom administrators provide an effective and efficient service, contributing to the smooth running of the business by providing a high quality, proactive and professional mailroom and scanning service to promote the best possible image of Chase de Vere. They support the day-to-day operation of the business including, but Clients, Providers and the wider business.

This role is a 6 month FTC.

RESPONSIBILITIES

Sort, collate and distribute all incoming Mail and courier parcels into bundles for scanning or delivery.
Preparation and scanning of documents into our internal document management system.
Issue all Outgoing mail in line with the company postage policy.
To provide additional delivery or collection services within the building as directed.
To adhere to internal company asset register.
Ensure that high priority incoming and outgoing mail is processed in accordance with its priority level.
To perform regular quality checks resolving any issues with both hard copy and electronic postal scanning systems and redirect inaccurately addressed mail to correct recipient.
Carry out other duties as required, including but not limited to moving files & boxes, photocopying, binding, separating and scanning of client files from cold storage and maintaining accurate archiving records to/from our off-site storage provider.
Attention to detail is to be applied at all times to ensure ’right first time’ results.
Highlight any challenges to the Operational Improvement Manager ensuring that the best solution is applied and that the risk to the business and the clients are kept at a minimum.
Provide MI information to managers on a regular basis.
Take responsibility of personal development.
Ability to work on own initiative and be proactive in problem solving, with clients, advisers and providers.
To ensure that client service standards are adhered to at all times.
To ensure that tasks are carried out in accordance with CdV procedures and to Legal and Regulatory standards, this will be monitored through objectives and KPIs.
To develop and maintain good working relationships with clients, product providers and colleagues throughout the Company.

SKILLS & KNOWLEDGE

Educated to GCSE or equivalent standard (to include Maths & English_)_
Ideally 2 years mailroom based administration experience preferably within the FS Industry
Experience in providing and analysing MI information
Accurate computing skills
Excellent communication skills, both oral and written
Strong interpersonal skills
Experience of working to targeted service standards
Proven track record in delivering customer satisfaction
Knowledge of regulatory requirements is desirable
Ability to organise and prioritise workload
Adaptable/flexible approach to work within a changing environment
Strong team player
Ability to build professional relationships at all levels

By joining Chase de Vere, you’ll have a progressive career with great benefits and a nurturing culture that makes you part of…