First Response Team Advisor​/Administrator

IMD Solicitors is a growing, diverse and internationally minded law firm serving global families and businesses with a global mindset.

We combine high-quality legal expertise with cultural understanding, personal service and boutique agility. Our ambition is to be the number one choice for global families and businesses with a global mindset and the firm every right lawyer wants to join.

People come first  are committed to creating a supportive, inclusive and high-performing environment built on trust, flexibility and genuine care for one another. We invest in our people, encourage continuous development and give individuals the autonomy and opportunity to grow, contribute and make a real difference.

As we grow, we are determined to preserve the culture that makes IMD different:
People First. Global Mindset. Boutique Agility.

Our busy solicitors practice has a new exciting opportunity for a First Response Team Advisor / Administrator position to join a growing department within the firm.

Hours:

Full-time 30 hours per week over 4 days

This office-based role requires confident and enthusiastic individual to act as a first point of contact for clients, other firms, court offices etc. It is essential that the right candidate can present excellent customer service skills and telephone manners.

Duties will include but are not limited to:

• Greeting occasional visitors to the office
• Answering telephones;
• Dealing with incoming enquiries from clients, redirecting enquiries to appropriate person;
• Liaising with internal departments over opening clients' accounts, updating clients' records, processing payments;
• Maintaining the diary; arranging appointments for fee earners;
• Filing, photocopying;
• Dealing with post;
• Ordering office consumables;
• Other tasks as and when required.

To be considered for the role you should:

• Be confident with strong communication skills;
• Have an excellent telephone manner;
• Have excellent written and verbal communication skills with a good command of the English language
• Be organised and able to prioritise busy workload;
• Be able to work under pressure and to meet tight deadlines;
• Be a team player with a friendly personality;
• Have good customer relation skills.