Administrative Assistant

## Administrative Assistant Apply locations:
Home - UK
- England time type:
Full time posted on:
Posted Todayjob requisition :
R0018550#
** Who are we?
** Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change e Definition Perform general administrative duties and provide support to the Underwriting team.

Key Responsibilities / Accountabilities
* Policy issuance, endorsements, correction of policy details, cancellation, debt chasing for the online platform and supporting the admin team with these functions for the internal underwriting system
* Assist external users with registration (including compliance checks), use of the external facing platform and general account management.
* Support the team on a day-to-day basis with organisation and management of the online mailbox, moving emails to the right mailbox where required.
* Support Head of Online with User Acceptance Testing of changes and fixes to the internal system and external facing platform.
* Raising tickets with the support team where issues are found and ensuring timely resolution.
* Liaise with finance and underwriters to solve accounting queries in a quick and efficient manner.
* Produce reports on an ad hoc basis for the data team.
* Assist in underwriters administration i.e. filing of correspondence, slips, proposal forms, etc
* General administrative duties including e-mail, answering the phone, taking messages, etc
* Coordinating between departments and operating units in resolving day-to-day administrative and operational problems.
* Scheduling and coordinating meetings, interviews, events and other similar activities where required.
* Preparing business correspondence (often using word processing, spreadsheet, and presentation computer software).
* Completeness of client folders.
* Minimal errors in respect of data entry and policy issuance.
* Maintain spreadsheets and client folders.

Skills and abilities

needed to perform role
* Ability to work proactively, quickly and efficiently with a drive to provide excellent service internally and externally.
* A high level of numeracy and literacy.
* All round awareness of those aspects of the insurance industry that have a direct bearing on key responsibilities and accountabilities.
* Strong interpersonal and communication skills.
* Competent IT skills, including but not limited to Microsoft Word, Excel (Intermediate) and PowerPoint.
* Strong organisational and prioritisation skills with good planning/time management skills to achieve tight deadlines/targets.
* Methodical, accurate and strong attention to detail.

Knowledge and Experience
* Basic technical knowledge of the detail of FCA regulations as they pertain to insurance intermediaries.
* Insurance background preferred but not required.

Compliance & Regulatory Responsibilities
* To remain compliant with FCA requirements at all times.
* To obtain appropriate approvals to ensure compliance with company policy, procedures and regulatory requirements/rules, with regards to data protection, money laundering etc.
* To share ideas, best practice and other information within the team.
* Ensure that own performance, HR and T&C records are up to date and meet the…