Operations Assistant

Hoxton is a client-side workplace partner working across real estate, workplace strategy, workplace environment, and the wider decisions that shape workplace performance.

We're built for clients who want clear thinking, commercial judgement, and delivery that holds up in the real world. We say what we think, we make the call, and we stay close to the work from first conversation through to handover.

This is not a business built on layers, scripts, or politics. It's built on the people who do the work, and we're careful about who we bring in to represent us.

We’re growing, and we’re looking for someone to hold the operational side together while we do it, and to grow into more than that.

You’ll work closely with our senior team, with real ownership of how the business runs day to day. The kind of role where things work because you make them work.

You’ll touch most of how we run day to day. That includes internal operations, client coordination, finance admin, paperwork, onboarding new clients, and supporting the Principal on diary, travel and the work behind the work. You’ll also help us keep our marketing and social activity moving. The role is broad on purpose.

In one sentence, we’re looking for a smart, organised, curious person who sees a problem, works out what needs doing, works out how to do it, and gets it done without being managed every five minutes.

We’re far more interested in what you’re capable of than in how long you’ve been working. You might already have some experience behind you, or this might be the role that gives you your first.

We don’t expect the job to stand still either. As you show us what you can do, you’ll take on more, and the role will grow with you.

• Run our day-to-day operational backbone, keeping internal systems, tools and records clean and up to date.
• Support the Principal with diary, travel, expenses, scheduling and the practical work that keeps the business moving.
• Coordinate the operational side of client engagements, including kickoff setup, scheduling, documentation and handover between phases.
• Help run the client onboarding workflow end to end, from initial paperwork through to engagement go-live.
• Manage and produce client and internal paperwork, including engagement documents, agreements, templates and supporting materials.
• Support finance admin, including invoicing, expenses, supplier setup and keeping financial records accurate and current.
• Coordinate client communications where appropriate, including scheduling, follow-ups, and keeping conversations on track.
• Help run our marketing and social activity, including content, social posts, and keeping our presence consistent.
• Help organise events, including industry attendance, internal moments and any client-facing activity we host.
• Build and maintain the systems, templates and processes that make the business easier to run over time.
• Bring ideas. Watch how the business works, flag what could be smoother, and have a view.
• Take on work outside the normal remit of the role when something needs solving and you’re capable of owning it. That might be research, recruitment, commercial work, client projects, events, technology, presentations, procurement, or something we haven’t thought of yet. The list above isn’t your ceiling.

• You’re bright and you learn quickly. You ask good questions, absorb information and don’t need constant instruction.
• You’re organised. You keep track of the details, the deadlines, the meetings and the loose ends without being chased, and you catch the mistakes before anyone else does.
• You have good judgement. You know what matters, what’s urgent, and when to come back and ask.
• You’re resourceful and you…