Deputy Reception Team Leader​/Medical Receptionist

Deputy Reception Team Leader / Medical Receptionist

We have a rare opportunity for an Deputy Reception Team Leader to join our team at The Robert Darbishire Practice (RDP), which isone of 3 practices operated by Better Health MCR. The Robert Darbishire Practice has two sites: the largest is in Rusholme Health Centre and there is a branch at The University of Manchester, in Crawford House on Booth Street East.

The Robert Darbishire Practice is one of the largest GP practices in Greater Manchester and as Deputy Reception Team Leader you will play a pivotal role inits day-to-day operations. You will be responsible for ensuring that the service received by our patients reflects our core values of care and curiosity to deliver high standards of customer service.

Better Health MCR is a not-for-profit social enterprise where surpluses are invested in the service. This is a great opportunity to make a real positive impact on the lives of our patients andstaff.

Ifyou are a dynamic leader with a passion for service delivery and team development, and have an interest in a career in Primary Care, this role couldbe perfect for you.

The Deputy Reception Team Leader is responsible for assisting the Reception Team Leader in the management of the reception team ofThe Robert Darbishire Practice, including the University GP Service Branch.

They will support the Reception Team Leader in the day-to-day team operations to ensure the smooth operation of the reception service. They will help toensure that the reception team are well-trained, supported and well-organised so that they provide an efficient and effective service to our patients and clinicians, offering the highest level of customer service.

The postholder works with the Office Manager and Reception Team Leader to ensure the achievement of our aims and objectives andthe efficient, effective and financially-sustainable running of the service asa whole. In particular, the postholder must ensure that we deliver aresponsive, patient-centred reception service, which reflects our core valuesof care and curiosity.

Thepostholder will also be required to work as part of the Reception Team toprovide the practices front-of-house service, including welcoming patient sand visitors, understanding and interpreting patients needs, resolving queries where possible or signposting patients to the appropriate service or appointment.

We are Better Health MCR: thinking differently, breaking barriers, improving lives. You canread more about us on our website and in our mission document, using the linkson the right.

We are afriendly, forward-thinking, not-for-profit social enterprise providing primary care medical services in Manchester. We operate three GP practices:
The Robert Darbishire Practice in Rusholme Health Centre (which is also head office) andwhich has a branch at The University of Manchester, Brooklands Medical Practice in Wythenshawe and The Whitswood Practice in Alexandra Park Health Centre. Intotal we have over 44,000 patients.

Our patients arevery diverse and include established communities as well as new communities from all over the world. We have good links with the University and a sizeable student population.

Our staff team ofabout 140 people has a huge range of fantastic skills and experience. Ourshared (ARRS) staff are fully integrated into our services, providing aseamless service for patients.

An outline of thejob is above. For the full job description please see the supporting document on the right/below.

The post is full time (37.5 hours per week) and willbe mostly based at The Robert Darbishire Practice in Rusholme Health Centre, although you willneed to be able to travel to our other sites if needed. The usual working hoursare 10:00-18:30, Monday to Friday.

Salary will be inthe range £27,581 to £30,827 depending on experience (pro rata to full time of 37.5 hours per week). Weoffer membership of the NHS Pension Scheme and 5.4-6.6 weeks' holiday (depending on NHS service) plus bank holidays (pro rata). [The post is not subject to Agenda for Change terms and conditions.]

Better Health MCRLtd. We are an equal opportunities employer and an accredited Real Living Wage employer.

• A friendly and approachable manner, with good people skills, showing understanding, care and assertiveness when appropriate.
• The ability to communicate clearly and effectively (both verbal and written) with a wide range of individuals.
• The…