Administrative Assistant

Main area Reception Grade NHS AfC:
Band 3 Contract Permanent Hours Part time - 22.5 hours per week (Friday, Saturday and Monday) Job
-SPH-8299851C-RL4

Site Oxford Road Campus Town Manchester Salary £25,760 - £27,476 per annum (pro rata) Salary period Yearly Closing 11/10/2026 23:59

The Private Patient Centre and Laser Eye Surgery at Manchester Royal Eye Hospital provides world class treatment by our ophthalmic surgeons at the largest specialist eye care unit outside London. Ward 54 is an extremely busy ward with an ever-changing environment.

Have you got the right mix of skills it takes to work within a busy department?

Right now, we’re looking for a flexible, hardworking person to work Friday, Saturday and Monday. Someone who can work in a fast-paced department who has what it takes to work under pressure, working to deadlines in a small, busy, but friendly team.

To succeed you’ll need to have experience in a process driven administrative role, together with good communication skills. You will need to be proactive in reacting to situations when dealing with patients and other staff members, working independently or as part of a team.

For answers to any questions not contained in the job advert, job description or person specification, please contact:

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The Trust reserves the right to close this post once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.

Provide a telephone general enquiry service for the PPC ensuring calls and answering machine messages are dealt with promptly and accurately

Respond to general enquiry emails using drafted templates

Process of booking and scheduling surgical procedures

Contact and confirm patient surgery information prior to date of admission

Promote a pleasant experience for patients on admission directing them to their rooms and explaining the facilities

Check and collect completed paperwork from patients prior to admission

Carefully update patient details onto Hive

Operate an efficient outpatient booking system and ensure the best throughput of patients within the unit on a day-to-day basis

Liaise with clinical and administrative staff in person, on the telephone, in writing and via electronic methods as appropriate

Keeping an up-to-date electronic diary for the service

Arrange follow up appointments when required

Conduct regular checks of all rooms for cleanliness, consumables stock and prepare in readiness for clinic activity

Ensure the reception desk always has a receptionist available during core hours

Ensure the reception area is kept clean and tidy at all times

Clean and update stock of the drinks machines

Maintain the patient information displayed in the waiting area and consulting rooms

Ensure all casenotes are tracked in accordance with hospital standards and prepared in advance for clinics and surgery

Accurately collect hospital payments in accordance with Trust policy

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career.

With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.
Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.

At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our…