Assistant Traffic Office Manager & Key Control Administrator

Assistant Traffic Office Manager / Key Control Administrator

Job Reference: 344123

Location:

Royal Mail, Manchester Vehicle Operating Centre, Travis Street, Manchester, M1 2NG

Job type:
Permanent contract

Hours:

37 hours per week, working Night Shift Monday - Friday. Attendance times between 21.45hrs and 06.09hrs with scheduled overtime to meet deadlines.

Details regarding shift pattern, attendance times and scheduled overtime to be discussed at interview.

There has never been a more exciting time to join us. We are reinventing Royal Mail for the future, and now is the perfect time to be part of that journey.

Based at our award-winning Manchester Vehicle Operating Centre, proud winner of the 2026 Royal Mail Operations Excellence Award, you'll be joining a high-performing team at the heart of our operation.

As Assistant Traffic Office Manager/ Key Control Administrator you are responsible for the safe running of the Manchester Vehicle Operating Centre via manual and computerised methods. Our logistics team are responsible for keeping everything moving. Without logistics we simply wouldn't be able to function. The physical transportation of mail is what we do. You'll be responsible for the day-to-day supervision of the Night shift operation at Manchester Vehicle Operating Centre, reporting any issues to the Transport Manager/Management Team.

In order for Royal Mail to run an efficient operation, the Assistant Traffic Office Manager/ Key Control Administrator would be expected to carry out the following tasks:

• You will work closely with Transport Manager/Drivers/CPC & BCA Team with regards to daily operation. Including verbal communication to Drivers on daily issues i.e. Road Traffic conditions, Weather, RTC's, H&S etc.
• You will be confident in working independently and exercise sound judgement to make informed decisions in the absence of the transport manager.
• Allocation and Retrieval of 318 Folders, Keys, Number Plates and Logbooks. Update and 318 Folders as required by Network Planners.
• You’ll assist in co‑ordinated planned maintenance of vehicles and liaise with workshop services.
• Allocation and Maintenance of Vehicles on BAT, M5 and LINK systems.
• Act as point of contact with Internal Customers and External customers by phone.
• Compile, Communicate and Update system VOR reports, and assist in Maintaining Map books, Duty Packs, filling PMT's and all associated compliance paperwork.
• Undertake collection scheduling & signing vehicles back in after use.
• Maintain agency drivers' records are updated and checked including all associated agency driver's paperwork.
• Ensure transport office operates in a clean safe environment and complete yard checks as and when requested.
• You will assist in Weekly Downloading of Tachograph's in Motive Units.

• Excellent IT and data entry skills to support daily administration (full training will be given on Royal Mail software)
• Excellent numeracy and literacy skills.
• When required you will need to be comfortable and confident working alone, this will include decision making on certain tasks, for this you will receive full training. This attracts a Leadership Allowance of £193.98 per month pro rata to when you perform the role.
• Customer service (Telephone and Face to Face):
  Managing internal and external telephone and face to face enquiries in a professional, efficient, and customer focused manner.
• Proven ability to maintain confidentiality, work under pressure, and deliver accurate information to support efficient office operations.
• Have a full UK manual driving licence with no more than 6 penalty points.
• A good understanding of driver's hours would be desirable.

To deliver on our ambition we want the best and that's why we're delighted to offer…