Reception

Are you an experienced Receptionist with an Enhanced DBS who enjoys helping people and providing an excellent front-of-house service? A well-established, values-led organisation is looking for a friendly and professional Receptionist to join their team on a temporary basis. This is a rewarding opportunity for someone who is approachable, empathetic and confident dealing with people face to face. As a Receptionist, you'll provide a professional reception and administration service, dealing with visitors, service users and colleagues while ensuring queries are handled efficiently and professionally.

This is a varied role where no two days are the same, so you'll need to be confident using your initiative and comfortable taking on a range of responsibilities. Due to the nature of the role, an Enhanced DBS check is required, with an existing DBS on the Update Service being highly advantageous.

• Welcoming visitors and service users and providing a friendly first point of contact
• Answering and directing telephone calls and taking accurate messages
• Dealing with day-to-day queries and providing appropriate support
• Carrying out scheduled resident welfare calls
• Liaising with contractors, social workers, visitors and colleagues
• Maintaining a professional and welcoming reception environment
• Handling information appropriately and maintaining confidentiality
• Using your initiative to resolve issues and provide a positive customer experience

We would LOVE to hear from you if you have the following skills and experience:

• Previous experience as a Receptionist, Front of House or Front Desk Receptionist, Office Administrator, Customer Service Advisor or Housing Assistant
• Previous reception or administration experience is essential
• Excellent communication and interpersonal skills
• Friendly, approachable and empathetic personality
• Confident dealing with people face to face
• Strong customer service and problem-solving skills
• Good organisational skills and attention to detail
• Comfortable working independently and using your own initiative
• Understanding of confidentiality and safeguarding
• An existing DBS would be advantageous, ideally registered on the Update Service
• Willingness to undergo an Enhanced DBS check and police background check

• 13.45 per hour
• Monday to Friday, 20 hours per week
• Temporary assignment until the end of year
• Immediate start available
• Weekly pay
• Free parking
• Paid annual leave (accrued)
• Supportive working environment
• Opportunity to work for a values-led organisation
• Rewarding role supporting vulnerable adults