Costing Administrator

The Costing Administrator plays a key role within the Service team, ensuring completed works are accurately costed, customer records are maintained, and all documentation is processed in line with company and customer requirements. The role requires excellent attention to detail, strong communication skills, and a commitment to delivering outstanding customer service.

• Accurately cost completed jobs and review engineer and subcontractor documentation.
• Ensure purchase orders are in place and expenditure remains within agreed limits.
• Upload certificates, service reports, and job updates to customer portals and internal systems.
• Maintain accurate customer, asset, and job records.
• Liaise with customers, engineers, subcontractors, suppliers, and internal departments to provide updates and resolve queries.
• Ensure all compliance documentation is completed correctly and meets required standards.
• Obtain purchase orders and uplifts for remedial works where required.
• Support Service Desk, Scheduling, and Small Works teams as needed.
• Assist in achieving service KPIs and SLA targets.
• Handle customer queries and complaints professionally and escalat(e?)

• Excellent customer service and communication skills with a professional telephone manner.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office applications, particularly Excel and Outlook.
• Experience working in an administrative, service support, or customer-facing role.
• Commercially aware, with an understanding of job costing and financial processes.
• Comfortable working in a fast-paced environment with KPIs and SLAs.
• Enthusiastic, proactive, and committed to delivering exceptional customer service.